The Director of Project Client Services in the Professional Services (PS) Organization is responsible for the full implementation of all legacy and SaaS services within the PS delivery model, following a life cycle approach ranging from definition, thru resource and tools, documentation, training, piloting, implementation and tracking. The duties and responsibilities include building, training, and managing a global Project Management, Consulting, Engineering, Cyber Security, and Operations division along with the accompanying administration and support staff.

The Services Implementation Manager in the Professional Services (PS) Organization is responsible for the full implementation of advanced services within the PS delivery model, following a life cycle approach ranging from definition, thru resource and tools, documentation, training, piloting, implementation and tracking. This work is in support of building and growing a high-margin, repeatable Professional Services business for Infoblox.Job Responsibilities:- Develop and manage a Center of Excellence for the Professional Services teams to deliver implementation projects and standard service packages- Define a life-cycle framework for taking advanced services from concept definition to implementation.- Work closely with the Product Manager for Services and PS Leadership as services are created to ensure they are implementable.- Interact with customer representatives, solution architects and Development Engineering to determine scope and budget of work, helping to both draft the statement of work and align the PS Teams to execute it- Build an end to end implementation plan for every service that is defined. - Work together with all functional areas, including Pre-Sales, PS team, Marketing, Engineering, Pricing, Marketing, Training, Channels and Product Management and ensure each delivers the required components.- As needed, interfaces directly with Customers and Partners during certain phases of the services implementation plan.

Oversee and manage engineering, deployment, and consulting teams consisting of 12 members. PS teams are responsible for vulnerability assessments, penetration testing, DNS assessments, DDoS mitigation equipment deployment, DDoS mitigation cloud solution deployments, DDI hardened purpose built appliances deployment, and infrastructure enhancement consulting. Responsible for brand building and ancillary services launch to supplement product capabilities. Routinely work as cross-functional liaison between Engineering, Development, and Product for requirements documentation and LOE estimation. Hold quarterly and annual reviews for both product success and employee evaluation. Responsible for budgets, project deliveries, KPIs, and employee success factor tracking.

Oversee solutions delivery and project success for OSI layer 3 protocol deployments specializing in DNS and DHCP. Consulting for Enterprise scale hardened network infrastructure and DDoS mitigation.Create, update, and maintain deployment project plans for various Professional Services offerings. Generate weekly project status reports for upstream consumption and ensure all projects are completed on time and within budget. Responsible for logistics scheduling and asset placement and utilization. Conduct weekly status meetings with client representatives to review project milestones and task assignments. Act as single point of contact and Technical Account Manager (TAM) for all projects originating from Ultra business unit. Also tasked with tier 2 support and pre-sales activity in extraordinary circumstances.

Pre-sales engineering and cyber-security consulting concentrating on Layer 3 and Layer 7.

Act as managing director for 24x7x365 international helpdesk consisting of 24 technicians, 2 dispatchers, and a receptionist. Created all accompanying engineering and user documentation for 4 diverse Point of Sale platforms including PCI compliant credit card authorization software and clearinghouse posting. Cultivated and approved all POS databases for QS and TS market clients. Responsible for Y2K patch implementation at 10,000 client sites. Maintain budgets, department quotas, and work schedules for all personnel. Act as single point of contact for channel network technical assistance. Appointed as chairman of the Technical Channel Advisory Council.