Conducts end to end project management of multiple large projects and sub-components of large program. Lead cross functional teams to complete projects or program deliverables within timeline and budget. Identify key internal/external stakeholders necessary for project completion and develop overall strategy for execution of high value projects/programs. Define project/program scope and objectives, guide activities of a project/program team including delegating tasks to team members, identify… Show more Conducts end to end project management of multiple large projects and sub-components of large program. Lead cross functional teams to complete projects or program deliverables within timeline and budget. Identify key internal/external stakeholders necessary for project completion and develop overall strategy for execution of high value projects/programs. Define project/program scope and objectives, guide activities of a project/program team including delegating tasks to team members, identify resources, and establish master timeline for deliverables. Projects vary in complexity, framework, and may span multiple business units (including external vendors) requiring a high level of analysis to create, plan, and complete projects/programs. Develops detailed work plans, schedules, estimates, resource plans, and status reports. Conduct project/program meetings and responsible for tracking and analysis. Ensure adherence to quality standards and review deliverables. Manage integration of vendor tasks and tracks and reviews vendor deliverables. Provide technical and analytical guidance to project team. Responsible for Authorized Retailer onboarding, compliance, communications, methods and procedures, and process flows. Show less

Small to medium scale project management experience. Responsible for supporting all aspects of the authorized retailer sales and operations channel within the assigned territory. Ensure merchandising is displayed per company guidelines. Act as a liaison between Cricket and authorized retailers. Mentors and develops sales professionals to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company and that they are flawlessly executed. Customizes and delivers… Show more Small to medium scale project management experience. Responsible for supporting all aspects of the authorized retailer sales and operations channel within the assigned territory. Ensure merchandising is displayed per company guidelines. Act as a liaison between Cricket and authorized retailers. Mentors and develops sales professionals to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company and that they are flawlessly executed. Customizes and delivers training to fit the needs of each retailer. Manages roll-out of company programs, tools, training, and instills a culture of excellence. Analyzes business reports for trends and communicates findings to local retailers to develop effective business plans. Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of all customer issues. Identify marketing opportunities, develops marketing plans, and aids in execution to strengthen relationships with authorized retailers. Develops sales and training objectives for each dealer to build and achieve sales goals. Cricket Leadership Development Program 2021. Show less

Developed, implemented, and monitored compliance programs to ensure adherence to regulatory and company requirements. Lead and managed projects from initiation to closure, ensuring delivery within scope, budget, and timeline. Developed and implanted initiatives to enhance company culture and employee engagement. Conducted targeted selection process to identify and attract top talent. Developed and implemented effective interview strategies and techniques to assess candidates. Led and… Show more Developed, implemented, and monitored compliance programs to ensure adherence to regulatory and company requirements. Lead and managed projects from initiation to closure, ensuring delivery within scope, budget, and timeline. Developed and implanted initiatives to enhance company culture and employee engagement. Conducted targeted selection process to identify and attract top talent. Developed and implemented effective interview strategies and techniques to assess candidates. Led and facilitated interviews during hiring process. Designed, implemented, and delivered a comprehensive training program to meet the organizational needs. Developed, reviewed, and updated organizational policies and procedures. Conducted thorough investigations into reported issues, including complaints, non-compliance incidents, and operational failures while providing a resolution. Show less

Develop a leading team by managing performance and sales metrics resulting in elevating the quantity of sales while maintaining the quality customer experience. Successfully manage, develop, and implement new marketing strategies to maximize sales of assigned product lines. Ensure personal and location adherence to the company’s Code of Business Conduct standards. Maintain standards including back office processes, procedures, and policy compliance. Actively recruit, interview, hire, and train… Show more Develop a leading team by managing performance and sales metrics resulting in elevating the quantity of sales while maintaining the quality customer experience. Successfully manage, develop, and implement new marketing strategies to maximize sales of assigned product lines. Ensure personal and location adherence to the company’s Code of Business Conduct standards. Maintain standards including back office processes, procedures, and policy compliance. Actively recruit, interview, hire, and train managers and associates. Local chamber of Commerce representative for AT&T. Network within the community to set up outside marketing events and participate in chamber of commerce events. Loss prevention and asset protection responsibility including formal investigations, meetings, and planning. Show less

Act as a liaison between AT&T and 12 local dealer authorized retailers and 31 national retail locations. Provide superior support for customer escalations and drive sales results to ensure goals are met. Customize and deliver training to fit the needs of each retailer. Conduct training and mentor managers and sales associates to ensure execution of offers and promotions initiated by accounts and AT&T. Manage the roll-out of company programs, tools, and training. Analyze business trends and… Show more Act as a liaison between AT&T and 12 local dealer authorized retailers and 31 national retail locations. Provide superior support for customer escalations and drive sales results to ensure goals are met. Customize and deliver training to fit the needs of each retailer. Conduct training and mentor managers and sales associates to ensure execution of offers and promotions initiated by accounts and AT&T. Manage the roll-out of company programs, tools, and training. Analyze business trends and communicated findings to retailers. Conduct in store audits to ensure a consistent execution of merchandising standards. Communicate details on mystery shops, customer escalations, and general guidance on AT&T initiatives while working with retail management to develop and implement action plans to address deficiencies. Prepare reports and analyze data to determine trends helping to identify gaps and opportunities. Show less

Partnered with national retail accounts, management, and developed and implemented sales and marketing programs. Managed an account with as many as 23 locations simultaneously. Customized and deliver training to fit the needs of each retailer. Conducted training and mentored sales associates to ensure execution of offers and promotions initiated by accounts and AT&T. Managed the roll-out of company programs, tools, and training. Analyzed business trends and communicated findings to… Show more Partnered with national retail accounts, management, and developed and implemented sales and marketing programs. Managed an account with as many as 23 locations simultaneously. Customized and deliver training to fit the needs of each retailer. Conducted training and mentored sales associates to ensure execution of offers and promotions initiated by accounts and AT&T. Managed the roll-out of company programs, tools, and training. Analyzed business trends and communicated findings to retailers. Served as a liaison between the retail store and company to identify and resolve issues. Designated as a point of escalation for customer issues requiring higher-level attention than customer service. Participated in events to build and strengthen the relationship with retailers. Conducted in store audits and made recommendations for corrective actions. Assisted with the hiring and development of retail staff including the facilitation of goal setting, coaching, and performance evaluation of staff. Assisted with identifying marketing opportunities resulting in radio and billboard ads. Show less

Developed a leading team by managing performance and sales metrics resulting in elevating the quantity of sales while maintaining the quality customer experience. Successfully managed, developed, and implemented new marketing strategies to maximize sales of assigned product lines. Ensured personal and location adherence to the company’s Code of Business Conduct standards. Maintained standards including back office processes, procedures, and policy compliance. Actively recruited, interviewed… Show more Developed a leading team by managing performance and sales metrics resulting in elevating the quantity of sales while maintaining the quality customer experience. Successfully managed, developed, and implemented new marketing strategies to maximize sales of assigned product lines. Ensured personal and location adherence to the company’s Code of Business Conduct standards. Maintained standards including back office processes, procedures, and policy compliance. Actively recruited, interviewed, hired, and trained managers and associates. Assisted Area Managers with interviewing, hiring, and training other hiring managers within the market. Conducted peer to peer visits and store audits to ensure consistent operations. Local chamber of Commerce representative for AT&T. Networked within the community to set up outside marketing events and participated in chamber of commerce events. As a senior manager, I hosted market-wide conference calls with 100+ managers and employees providing guidance and discussing key metrics and topics. Loss prevention and asset protection responsibility including formal investigations, meetings, and planning. Show less

Provided premier retail customer support through the execution of business-to-business (B2B) and business-to-customer (B2C) initiatives. Special projects ambassador motivating and training managers and employees for multiple locations and communicated daily reporting details.