Gary Shaw Email & Phone Number

Carlow, County Carlow, Ireland

• General IT support within Xenon, including but not limited too; Broadband, User software, Google Drive, Outlook, internal network.• Manager of helpdesk software for Xenon as well as the sales CRM Pipeline management software used. Managed the rollout of new helpdesk software within the company, which included back and forth video calls with the software representatives on the most appropriate software package, how to migrate the existing data on our old system to the new system and finally the eventual rollout to the company – both office staff and on-site engineers.• Estimating/pricing jobs for Xenon which Includes but is not limited to; Water treatment plants, large educational institutions, high-rise multi storey office buildings, private homes of high-profile clients.• Keeping track of all inventory as well as ordering and tracking of any and all of materials required by the engineers to complete won jobs.• Maintaining of company financials, employee and client records.• Account holder and manager of internal phone systems and broadband throughout the company. Used Xero/debtors list to check outstanding balances for clients, to ring them and collect payments.• Communicating new products to prospective clients, including internally developed products by Xenon.• Answering phones and responding to client requests and inquiries.• Organising events, scheduling meetings, and making travel arrangements

Carlow, County Carlow, Ireland

• Receiving visitors at the front desk by greeting them and helping them with any enquiries they might have.• Answered, screened and forwarded messages/phone calls.• Assisted in the day-to-day activities of the Jobs Club – CV preparation, interview tips/skills, course and career advice.• Maintained office security by adhering to safety procedures by controlling the access of the sign in book, access to the computers and stairwell to the offices upstairs and all other sensitive information available at the front desk.• Completed progression reports for each person involved with us directly or sent through Intreo at the end of every month.• Registered and created new files for new participants and filed them away accordingly.• Typed up Manual Handling and First Aid Certificates for in-house training every month.

County Kildare, Ireland

• Provided and configured internet connections for in house staff.• Completed all work orders/tickets that were assigned on a daily basis.• Ensured VPN was accessible at all times for staff within Ireland and parts of the EU.• Assisted in disabling & establishing both an old & new firewall system for the head office.• Protects organizations value by ensuring all information is kept confidential and within the company.• Connected to user’s machines within the organization to fix and update systems remotely via TeamViewer.