Personally managed a team serving the Learning and Development, Change, Management Develpment needs UK and European businesses reporting directly to the Head of Learning and Development.• Programmes designed and delivered to facilitate personal and team transformation in the pursuit of increased performance, flexibility and mindset change.• Delivered to 1500 Customer Service Staff - Attitude, behaviour and mindset awareness sessions using a variety of techniques – NLP, Emotional Intelligence etc.• Provided full consultancy service to the Business and carrying out all aspects of the Training Cycle to provide solutions focussed on developing talent and strengths• Created strong working relationships with business areas to develop learning strategies to support them achieving business plans• Budget responsibility• Led change management activities through major business changes• Facilitated major corporate training initiative programmes• Recruitment of staff to CBI techniques• Contribution management and development of training teams• Identifying and working with external suppliers to agree and deliver relevant solutions• Managed teams through various transitions from Sales Support Training to Customer Service Training to HR Learning and development.

As part of the Regional HR team, individually accountable for providing specialist Learning and Development support for store management teams, in the delivery of their business strategy, through practical Learning strategies and solutions along with individual management coaching.Responsible for 44 stores with turnover in excess of £1bn. Managing Learning budget of £350k.• Major involvement with Customer Focus and Change Management activity which has included influencing at all levels, leading by example and coaching of individuals and teams.• Category Management of 70 Management Trainees through to appointment.• Devising and implementation of a Training and Development Operating Plan to meet individual needs whilst supporting overall Business Plan.• Liaison with external suppliers and consultants including NVQ and IIP etc• Critical assessment of the learning environment and respond accordingly.• Successfully designed and delivered various Leaning solutions to meet stores individual needs.

Managed a cluster of stores - Lancaster, Kendal and Barrow -in -Furness.• Successful integration of three store Region with very differing profiles and staff attitudes.• Extensive involvement in HR activities and policies.• Regularly used in training and development by the company to deliver in house courses. • Increased collective turnover by 5% each year through the generation of strong teamworking and careful catalogue control.• Successfully introduced concept of remote management driving accountability down to all levels.• Major involvement in the formation of an Economic Region structure and strategy.• Established a way of working where all can contribute and feel valued through a structured development and review process.• Modernised selling and visual merchandising techniques

Manager of Barrow - in - Furness StoreTurnover £12m• Increased store bottom line profit every year.• Major culture change programme through careful and clear communication skills and use of focus groups.• Maintained turnover at £12M despite major local economic decline.• Streamlined supervision structures from 7 to 3 by the use of outcome based approach and coaching.• Raised profile and influence of store within local community through presidency of Chamber of Trade.• Actively participated with Local Government bodies.

Manager of Workington StoreTurnover £7m • Ultimate accountability for Commercial, Personnel(HR) and Finance functions• Responsibility for store’s bottom line profit• Successful in influencing relocation of store