Gary Silvers Email & Phone Number

Wilmington, North Carolina Area

• Managed the daily operational responsibilities of an 8 million dollar retail location; including scheduling staff through Kronos scheduling, meeting scheduling effectiveness and budgeting expectations, supply requisition, inventory management and reporting results thru MS Office applications. • Led both a sales and a logistics team through individual people development, coaching, mentoring and monitoring the entire store team.• Recruited, trained and motivated a diverse team, leveraging their talents to meet and exceed high operational and visual standards, deliver low shrink and deliver consistently high sales and customer engagement metrics. • Always setting the example for the team in building relationships and delighting both external and internal customers by consistently acting with integrity and professionalism.

Wilmington, North Carolina Area

• Managed the daily operational responsibilities of a 3 million dollar retail location; including scheduling staff, budgeting, supply requisition, inventory management and reporting results thru MS Office applications. • Led people development efforts by leveraging all store resources, coaching, mentoring and monitoring store team.• Recruited, trained and motivated a diverse and talented team resulting in high operational and visual standards, low shrink and an engaging customer experience. • Improved results in multiple Key Performance Areas including Customer Service and Technical Services sales. • Set the example for a team in building relationships and delighting external and internal customers by consistently acting with integrity and professionalism.

Warwick Ri

• Supervised all aspects of up to 21 specialty retail video game stores with a combined annual sales volume of $30 Million. • Recruited, trained and motivated a diverse and talented management team resulting in high operational and visual standards, low shrink and an engaging customer experience. • Promoted to District Manager Trainer during my tenure at EB Games. In this role I developed and facilitated training both throughout the New England Region as well as at annual national conferences. • Created a culture of empowerment and integrity leading to a superior customer experience, consistently exceeding sales goals and delivering profitability in the top 10% of the company.

Warwick, Ri

• Managed all aspects of a $2 Million specialty retail video game store while supervising 3 additional stores. • Recruited and trained successful management teams and consistently lead those teams to deliver strong sales results, superior customer experience and operationally sound and visually appealing stores.

Warwick, Ri

• Managed all aspects of $2 Million specialty retail video game store. • During my tenure developed 5 Assistant Store Managers who went on to become successful store managers. My store was the top “Trade” store in the entire company for 4 consecutive years.

Cranston Ri

• Managed all aspects of a $3 Million specialty electronics retailer. Responsibilities included hiring and training, visual merchandising, operations and customer service. In addition, was responsible for buying all product and negotiating vendor contracts.

Providence, Rhode Island

• Focused on direct placement of Health Care professionals. Sourced candidates through cold calling, networking and referrals. Facilitated and managed the recruitment/interview process from initial contact to compensation offer. Interacted with hiring managers to determine hiring needs, develop job descriptions, and collect feedback regarding candidate interviews. Completed advanced training program, “Client Centered Selling.”

Warwick, Ri

• Managed all aspects of 3 “Big Box” electronics stores, specializing in home and mobile audio, video and assorted consumer electronics and installations. Lead up to 12 commissioned sales associates per store, twice winning the company wide “Store Operations Award’ for outstanding contributions in customer service and personnel performance.