Gary Spence Email & Phone Number

Responsible for the execution of service strategy within the region and directly accountable to lead the application and deployment of a standard service playbook consistently across our direct service offices. As an extension of the global services team, the regional team will also develop and pilot improvements in targeted work processes through a scheduled series of Rapid Improvement Events (RIEs) and other initiatives, in order to improve the standards across the globe. This includes:• Providing leadership and oversight to the regional Service Operations Team.• Collaborating with other business units within Ingersoll Rand and implementing best practices that have clear overlay into our business model• Defining standard work required in our service operations covering all aspects of service delivery (from phone call to invoice generation)• EHS (Environmental, Health & Safety) process sharing opportunities• Developing and managing key service performance, productivity and service quality metrics and measurements• Engineering changes that drive reliability in the field• Identifying high cost repairs that can be overcome by process or engineering design changes• Working jointly with Services Marketing to assist in the development of new service offerings that provide exceptional value to our customer base

Responsible for the Service Organisations in the UK & Ireland from Jan 2015 and undertaking IR Global MBA program.See below for Principal responsibilities.• To build customer loyalty and retention through delivering innovative, customer focussed and value added service solutions across both business models.• Use in-depth knowledge of competitors and customers operations/best practices to demonstrate the features and benefits of Ingersoll Rand service offerings.• Manage the Aftermarket & Service Sales team within the UK & Ireland to target, engage and acquire new service opportunities and to constantly review the opportunities arising from within the existing customer base.• Assume responsibility for the Financial Management of the business; including the Profit & Loss, inventories and assets of the Service Operations.• Recruit, develop, and motivate a quality service team, developing skill-sets and utilising performance management tools to maximize employee engagement and to develop sustained superior performance.• Own and drive all aspects of EHS within the service environment, and to develop a culture of continuous improvement and industry leadership in this vital area. • Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control and to deliver a best in class service experience.• Achieve and maintain ISO 9002 accreditation as a platform for driving business process standardisation across the businesses leading to back office synergies and leverage opportunities.

Responsible for achieving compressed air equipment complete product sales revenue targets circa €9M and market share growth through establishing and developing long term relationships with key distributors and direct customers:• Develop and implement sales strategies aligned with the business unit applicable to market opportunities, market segment and sales channel.• Build customer loyalty and retention through delivering innovative, customer focussed and value added solutions.• Obtain and share market intelligence in order to define and recommend sales opportunities by product, key customers and market segment.• Develop and maintain an excellent knowledge of the full product portfolio.• Perform product sales presentations to high level end user customers.• Prepare accurate sales reports and forecasts in a timely manner.• Devise and implement the necessary business improvement tools, systems and processes required to improve operational efficiency and control.• Build on the ISO 9002 accreditation as a platform for driving business process standardisation

Responsible for achieving Compressed Air Complete Equipment and Tools, Fluid and Material Handling Product sales revenue targets circa €15M and market share growth through establishing and developing long term relationships with key distributors and direct customers.

Responsible for achieving aftermarket parts and service sales targets circa €8M and for the commercial, financial, technical and personnel aspects of the Aftermarket Department:• Manage and motivate the Aftermarket Team to identify new aftermarket opportunities and to constantly be aware of and review opportunities arising from the existing customer base. • Effectively utilise the diverse disciplines within the team to drive business growth in a mature market environment to exceed sales targets. • Development and implementation of new initiatives providing end user customers with value added services and energy saving projects to blue chip customers in the Automotive, Oil & Gas, Power, Air Separation, Glass and Food & Beverage Industries. • Ensuring the success of Major Projects with particular focus on profitability, Terms and Conditions and DSO level performance. • Development and implementation of Enterprise Focus Areas and long term strategies ensuring team alignment via maintained PMP’s utilising SMART business linked objectives.

Responsible for servicing the existing customer base and investigating new customer opportunities to exceed an individual sales target circa €2M in order to maximise the potential of the Aftermarket & Service Department. • Prepare technically competent quotations for industrial and process customers of air compressors and air compressor systems. • Maintain pre-order files and provide monthly sales forecasts to the Aftermarket Manager.• Assist with the rapid diagnosis and rectification of breakdowns and assist sales and administration colleagues with technical support. • Compile and perform in-house and customer training courses as necessary.

Responsible for providing a professional technical support service for air compressor equipment, predominantly centrifugal compressors and systems, to customers and field based service engineers as appropriate.

Responsible for interpreting engineering drawings and programming CMC Lathes and Milling machines in the manufacture of pipe fittings and flanges for the Oil & Gas Industry. Also for the training and well being of apprentices and liaising with the Grinding/Profiling department to ensure end product quality.

Gained Marine Engineering experience on two merchant ships, one new diesel engine driven and one old steam boiler driven for approximately 5 months on each. Overall time was split between each ‘watch’ and day working serving Chief Engineer, Refrigeration and Electric/Electronic Engineers. Equipment covered included the Marine Diesel Engine, Main Boilers, Steam Turbines, Sewage Systems, Salination Systems, Power Generators and refrigeration units. One of the highlights of this experience was the emergency repair of a diesel engine exhaust valve at sea. Completed BTEC National Diploma via correspondence.

Master Of Business Administration (M.B.A.), Merit

Global MBA

B. Eng (Hons), Combined Engineering, Class Ii, Division I

Activities and Societies: Modules studied include Advanced Mathematics, Electronics, Mechanical Technology

Btec National Diploma, Marine Engineering