Directed maintenance teams to deliver reliability improvements in 350 passenger rail vehicles, and achieved technical performance growth from 25% to 400%. Analysed, identified and implemented a company wide strategy to improve train cleanliness and presentation that delivered a 50% reduction in customer complaints, exceeding Government targets.Demonstrated a dynamic and focussed approach leading a team of multi-skilled personnel to develop and implement the company training and development strategy.Developed a strong and partnering relationship with customers, suppliers and trade unions.Directed and celebrated all sites achieving 1SO 19001 Quality and ISO14001 Environmental Certification.Led and celebrated achieving Investors In People in 2007.Awarded the Superstaff Team award in 2007 for improving the product through teamwork.Deputy to the Fleet and Engineering Director.