Gary Sun Email & Phone Number

MATL is a subsidiary of Microsoft China centered in Shanghai, Minhang district. In this capacity, I'm responsible for the wellbeing of 1,000+ Cloud+AI employees in the ZiZhu campus. In addition, representing Microsoft to facilitate with ZiZhu Science Technology Park officials and Minhang district gov't on campus expansion, land usage and technology.

Beijing City, China

Led a team consisted of Program Managers and Software Engineers to partner closely with Corp Engineering and 21Vianet (Operating Entity) in defining and driving Microsoft China Azure operations excellence for both business and technical operations as well as cloud infrastructure to delight our customers.

Beijing City, China

Led a team of Program Managers in defining product features and driving schedules (scrum meeting with software engineering team) for CityNext (Smart City) Big Data Platform on Azure which consists of robust ingestion engine, cloud storage, AI modeling and rendering.

Beijing City, China

• Successfully delivered $60M P/L consultant business by leading a team of engagement managers, project managers, architects and consultants to deliver projects from various industries such as FSI, Automobile.
• Effectively drive delivery margin through high utilization and cost control
• Led/managed a team of 200+ full time employees ranging from Architects, Consultants, Project Managers and Engagement Managers plus 1,000+ Subcon vendors.
• Initiate a Delivery Excellence campaign to drive the adoption of global tools, processes and delivery methodology to ensure high quality, on-time and on budget project delivery
• Drive quarterly workforce management exercise to align with sales and come up with a capacity and development plan for the team.
• Standardize IP Reuse process to improve the usage of IP and recognize/reward people who submits them

Shanghai City, China

• Led a team of 500+ people (330+ FTE/170+ CS) across Asia Pacific and Greater China providing technical support to Microsoft Enterprise customers worldwide
• Effectively managed annual budget of USD $32M and continuously driving operation efficiency through process improvement
• Consistently achieved highest CPE (Customer Satisfaction) results worldwide
• Successfully transitioned ANZ support business to China in 2008
• Initiate and successfully implemented People strategy for the CTS division – Internship > MACH > Rocket > EE Incubation > EE Review Board
• Circle of Excellence Platinum Award (Top 1%) – 2009

Beijing City, China

• Led a team consisted of Regional IT Site Managers, System Engineers and Helpdesk Support Technicians across APGC to support the success of Microsoft businesses from Sales & Marketing, Customer Services, R&D and Research.
• Drive the early adoption of MS beta products into subsidiary production environment to assure products’ enterprise readiness.
• Run a world class utility (Exchange, file server, network, telephony and application servers) by ensuring its availability, reliability and cost effectiveness.
• Delivered IT showcase to external customers/partners/vendors by showing them how we use our own technologies to run our daily businesses.
• Ensure IT services are meeting the business needs from these field offices.
• Enhance working relationships between the subsidiary IT and corporate IT teams

Master Of Business Administration (Mba), Management Information Systems, General

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Activities and Societies: President of Chinese Student Association