Gary Troxell Email & Phone Number

Glen Allen, Virginia

Glen Allen, Va

Manage inbound and outbound customer contact for the purpose of fraud loss recovery in a call center environment. Investigate customer accounts according to federal and corporate guidelines; merchant collaboration and research tools to determine the legitimacy of customer reported and Capital One detected fraudulent activity. Focused in investigating and researching fraud claims pertaining to fraudulent applications and other ID concerns.Promoted to position June 2014.

Glen Allen, Va

Manage inbound and outbound customer contact for the purpose of fraud loss recovery in a call center environment. Investigate customer accounts according to federal and corporate guidelines; merchant collaboration and research tools to determine the legitimacy of customer reported and Capital One detected fraudulent activity. Ranked 13 of 126 for 3 major statistical categories for February 2014. Continous Process Improvement (CPI) Team representative 1st ]of 2014. Promoted to the Fraud Recovery ID team in June 2014.

Mechanicsville, Va

Sales floor team member responsible for shelf maintenance, customer service, and product replenishment as necessary. Trained in all departments, focused in Grocery and Electronics. Helped train new associates and assisted in other departments when necessary. Trained as a cashier.

Richmond, Va

Responsible for price changes, shelf replinishment and customer service. Cashier and Copy and Print Center trained.

Ashland, Va

Glen Allen, Va

Sales floor team member responsible for shelf maintenance, customer service, and product replenishment as necessary. Trained in all departments, focused in Electronics. Trained new associates and assisted in other departments when necessary. Trained as a cashier. Assisted Entertainment specialist with street dates when necessary. Responsible for hardlines team in absence of a team leader. Worked with team leads to plan for the closing shifts and placing associates in departments for the shift.

Liberal Arts And Sciences, General Studies And Humanities

Education record

Associate'S Degree, General Studies