Ayush Singhal Email & Phone Number

Arlington, VA, US

Mclean, Virginia, United States

• In my role as a Product Manager at Capital One, I led 2 tech teams involved in improving the web and agent platform experience for those in financial distress. I coordinated with design, legal, agent operations and.
• Utilizing customer and agent pain point interviews to streamline processes and develop a display of customer web activity on agent portals prior to customer calls; reducing agent handle time by 2 min per call, saving.
• Enhancing the web experience for 20M customers in financial distress by showing payment plan information and dates; reducing call time and duration by 10% each reducing OPEX by $2M/year
• Coordinating with tech, legal, business analyst and design teams to develop an interactive timeline showing future impacts of missed payments; projected to reduce OPEX by $18.4M/year in complaint and call volume
• Discovering and implementing a new testing control after major technical migrations, reducing developer wait time from 24 hours to 2 hours for 16 tech teams
• Aligning 4 teams to create a 2 year implementation roadmap of a future front-end experience; projected to increase enrollment by 50% and increase NPV by $165M

Ithaca, New York, United States

Tysons Corner, Virginia, United States

Customer Resiliency- Offers and ExperiencesCreated an online survey tool to understand the needs of 20M customers as they enroll in payment plans to assist them in resolving hardshipsAssisted with redesign of customer portal to be more user friendly and intuitive for millions of customersDesigned a newsletter to keep 50+ employees knowledgeable of current.

Worked on a team of 5 to create a sustainable revenue model for a small music businessAnalyzed methods to cut costs, streamline payments, increase revenue opportunities

Mclean, Virginia

Designed a debt recovery strategy utilizing SQL, fixing errors by 70% in 3rd party vendor information; increased cash collection revenue by 20% in a $700M portfolioConstructed a staffing model to assign 30 employees to prepare and approve quarterly reports to shareholders and trained 2 associates in modifying the model Engineered a pilot mentorship program.

Washington D.C. Metro Area

Led cross-functional 8-person team to analyze market competition and develop a roadmap to help a bank secure their first $1 Billion securitizationCoordinated with 4 associates to perform due diligence on over 100 data points for 3 securitization transactions per month for multiple banks prior to roadshows

Tysons Corner

Developed testing criteria utilizing Collateral Analysis Software (CAS) with senior associates and managers to market client’s first solar securitization worth $300 MillionMentored 10 middle schoolers in partnership with local nonprofit on the importance of personal finance: taught budgeting, credit card interest, and importance of investingCreated a.

College Park

Taught career strategies: emphasized importance of networking, proper resume formatting, email etiquette and maximizing return offers during internships

Maryland

Removed multi million dollar backlog of projects from systemsForecasted 5 year schedules for revenue planning

Dallas/Fort Worth Area

Worked in Payroll and Labor Accounting. Assisted with cutting down late entries by 80% in payroll systems

College Station, Texas

Research immersion focused on understanding Fourier and signal analysis. Used research in wave compression and noise reduction when transferring images and audio files

Washington D.C. Metro Area

College Park, Maryland

Tutored multiple athletes in subjects such as: Calculus, Accounting, Finance, Economics and Real Estate

Mountain Lakes

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Activities and Societies: Merit Scholarship, Big Red Consulting, Consulting Club, Digital Technology Immersion, Johnson Deloitte Case.

Bachelor’S Degree, Finance And Mathematics

Dual Degree