Gary Wilcox Email and Phone Number
Gary Wilcox work email
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Gary Wilcox personal email
With over 13 years of work experience in various IT roles, I am a competent and reliable leader. I have a certificate in Christian Leadership from The Urban Ministry Institute, and I am passionate about serving and empowering the incarcerated population. I have a strong background in vendor management, global delivery, incident management, and project management, and I am certified in ITIL V.4, MCP, and CompTIA A+. I bring diverse perspectives and experiences to the team, and I align with a culture of grace, justice, and restoration.
Mclaren Health Care
View- Website:
- mclaren.org
- Employees:
- 6498
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Change And Configuration ManagerMclaren Health Care Mar 2024 - PresentRemote
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Prison Fellowship ClerkState Of Michigan Sep 2015 - May 2023Muskegon, Michigan, United States• Provided quality clerical support through data entry, document management, and overseeing operation of office equipment.• Interacted with volunteers, prison staff, and Prison Fellowship leadership to provide information.• Maintained filing system and curriculum for easy retrieval of information.• Maintained appropriate inventory, room scheduling, and attendance for five cohorts of classes.
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Global Field Service ManagerHewlett Packard Enterprise Feb 2010 - Jan 2012Remote• Managed Field Service Operations of deskside support technicians globally for General Motors to ISO 9001 and ITIL standards• Over 400 Technicians, 11 Leaders on 6 continents with a budget of over $40 Million USD• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. -
Service Desk Operations ManagerEds, An Hp Company Sep 2006 - Feb 2010Lansing, Michigan, United States• Managed all aspects of the Service Desk for General Motors North American users to ISO 9001 and ITIL standards receiving the HDI External Help Desk of the Year award.• With call centers in: Lansing, MI; Winchester, KY; Oshawa Canada, Mumbai India, and Auckland New Zealand I had over 500 agents, 14 leaders, and a budget over $20 Million USD under my management• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
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Project ManagerElectronic Data Systems Jun 1999 - Sep 2006• Responsible for leading implementations and training of best in class ITIL and ISO processes at multiple service desk locations globally• Onsite project lead for the transition of forty-one help desks into one Service Desk location in Mumbai India.• Monitored project performance to identify areas of improvement and make adjustments.• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Gary Wilcox Education Details
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The Urban Ministry InstituteChristian Leadership
Frequently Asked Questions about Gary Wilcox
What company does Gary Wilcox work for?
Gary Wilcox works for Mclaren Health Care
What is Gary Wilcox's role at the current company?
Gary Wilcox's current role is Service Delivery Manager | Service Desk Manager | ITIL Incident/Change/Problem Manager.
What is Gary Wilcox's email address?
Gary Wilcox's email address is gary.wilcox@hp.com
What schools did Gary Wilcox attend?
Gary Wilcox attended The Urban Ministry Institute.
What are some of Gary Wilcox's interests?
Gary Wilcox has interest in Kids, Exercise, Investing, Outdoors, Sewing, Electronics, Home Improvement, Reading, Crafts, Music.
Who are Gary Wilcox's colleagues?
Gary Wilcox's colleagues are Christine Hackett, Darryl Collier, Lauren Kury, Crcr, Mph, Libby Traver, Brenda Wolcott, Deanna Carnovsky, Kelsey Oleskie.
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