Gary Williams Email & Phone Number

London Heathrow Airport, England, United Kingdom

London Heathrow

• Managerial responsibility for a designated engineering team supporting the airport baggage handling system. • Assignment of tasks within agreed methods and risk assessments.• Monitoring and evaluating service standards with a view to identifying and resolving problems. • Escalation of high risk system related matters, such as points of failure.• I contribute to a range of monthly and quarterly operational and strategic meetings. • Coaching and supporting the team to deliver effective and efficient performance outcomes.• Appraisal and performance reviews, providing opportunities for staff to evaluate their skills and expertise and identifying areas for further development.

London Heathrow

• Seconded position for the management of Olympic team arrivals and departures. Included the allocation of appropriate manpower to facilitate efficient processes, based on in-coming and out-going team activity.• Business managing the Manual Intervention Team, such as resources and team safety and welfare.• Staff performance reviews, coaching and supervision.• This was an opportunity to develop my man management skills to add to my engineering team supervision.

London Heathrow

• Direct supervision of the Terminal 1 North shift and remote running of Terminal 2 shift coverage.• PLC and control system knowledge and expertise.• Maintaining high standards of service through the running of an efficient and effective team, through performance review, training and development.• Motivation of the team was a key part of my management style. I was able to stimulate and engage my team to exceed expected goals and standards using motivational ideas and leading by example.• Using a systematic approach, technical and hands on skills, I identified and resolved faults. • I was continuously monitoring the systems and using my logical approach to resolve identified and potential risks. • I encouraged my team to be proactive in this regard to make sure that any faults were considered and reviewed for future preventative measures. • This in turn not only developed the teams’ wider awareness of the business as a whole, but also increased the baggage productivity, creating less down time. • I liaised with a variety of suppliers and contractors throughout the airport and was able to use my positive communicative skills to develop my relationships with these people and increase the reputation of the business as a whole.