A commercial and residential property management agency.Responsibilities;• Carry out inspections in line with set deadlines and report findings in accordance with procedure. This includes annual inspections for tenanted properties so a high level of tenant/client interaction and dispute resolution with tenants including issues regarding maintenance works required, rent queries, service charge etc• Management of staff and assisting colleagues with complex and expensive repairs whilst drawing up specs for works that need carrying out• Inspection of completed maintenance works by contractors and report as per KPI’s • Between 2013-2015 I also managed the Gas side of the business. I had one member of staff to manage and ensured all legislation was met for all our residential properties. I also carried out Domestic and Commecial EPC’s before this• Manage Section 20 processes for larger projects and hold contractor meetings in line with contractor management policyKey Achievement - Passing IOSH managing Health & Safety course (currently carrying out NEBOSH course) - Lead member of the company tender team, and winning the contracts with Yeovil Hospital, Hanover Housing and Severn Trent Water generating revenue in excess of £200,000 per year (2nd biggest contract of the year) - Retendered for and retained the Greene King contract whilst maintaining strong margins for the business for a £1,000,000 contract. I lead the tender, ensuring one of the company’s largest contracts was retained.

The Connells Valuation Management Centre (VMC) provides full instruction processing and Panel Management facilities for business to business customers. Whilst at Connells VMC I progressed from Administrator to Lead Administrator to Manager within two years.Responsibilities;• Managing a team of 8 administrators to strict daily call and turnaround time targets• Management of over thirty clients, five of these were Connells major clients• Ensured that client turnaround times were met• Regular client meetings to discuss and resolve turnaround issues• Carried out staff appraisalsKey Achievement - Record turnaround time for clients such as Royal Bank Building Society & West Bromwich Building Society. Reduced from 5 days to below 3.5 days for valuation booked, carried out and report sent back to client. - Managing 8 people and exceeding turnaround time targets