As of DECEMBER 1, 2021 - Happily retired and looking forward to the next chapter in life!INDUSTRY-LEADING RETAIL OPERATIONS EXECUTIVEHighly motivated and accomplished Operations Executive with proven track record of developing and improving systems, processes and procedures in the areas of international store development, purchasing/sourcing, inventory control, customer service, and POS. Directed strategic and operational initiatives that yielded millions of dollars in cost savings and efficiency improvements across the corporate and store-level workforce. Leader in quality control and training. Extensive work in Asia, Europe and the Middle East in support of world-wide retail operations.•Developed and conducted product auctions resulting in over $21M in cost savings from 2006 through 2007 from $121M of value of merchandise auctioned.•Directed chain-wide implementation of check-out scanning and price lookup ($20MM investment) resulting in 20% lower shrink, greater customer service and better utilization of POS equipment and staff. •Opened chain’s first franchise store in Kuwait. Purchased all merchandise (10,000+ SKU’s) from sources in Asia, Europe and the U.S. Assisted UK and Canada start-ups by training local buying staffs.•First Corporate Director of Customer Service – Designed and implemented Mystery Shopping service after solicitation of bids and review of providers. Obtained 20% improvement in customer satisfaction metrics.•Facilitated system design and implementation of first Toys “R” Us automated high-bay storage and distribution centers.•Developed global merchandise quotation application with 3rd party provider. Used by over 1000 suppliers providing merchandise quotations to Toys “R” Us Domestic and International affiliates. •Featured guest speaker at Hong Kong International Toy Fair in 2003 and 2004 and guest speaker at National Retail Federation Convention as respected industry expert.Specialties: International Business Strategic SourcingChange ManagementBuying & MerchandisingPOS System Development & Implementation
Listed skills include Retail, Merchandising, Management, Strategy, and 46 others.