Gary Smith Email & Phone Number

Altrincham, Greater Manchester, United Kingdom

Hollins Green, Cheshire, United Kingdom

Supporting my General Manger. Work with my General Manger on weekly budgets. Place orders with suppliers. Be a role model for my team. Manage a team of 40 members of staff. CPD (Continuing Professional Development) by supporting staff with online and face to face training. Follow daily operation procedures. Ensuring the staff rota and wage budgets are being met. Passing the mystery guest report with high marks. To make sure customer feedback has been noted and feedback/ training given. To follow the social media side of the business and make sure we are keeping up to date with standards to draw in customers. To check in hotel guests and making sure there stay is a welcoming one. Communicate with maintenance man and make sure all issues are passed on to him and dealt with.To stay connected with Trip Advisor and Booking.com to see what we can continue doing or improve to bring in more guests.

Barley Farm, Salford

I started working at Farmhouse inns before the restaurant was actually open. During my training I had to learn how use all systems, cash procedures and checks, these checks are vital as customer safety is our No1. Then we had a huge recruitment day at AJ Bell Stadium where we had over 1000 people apply over 3 days. Then myself and the other mangers had to short list and arrange 2nd interviews. Once we had our 90+ team we then had to train all our staff. Now we are fully open and operational, we are currently making £48.000 net a week (on average), My Responsibilities are to make sure all food is safe for customers, to have so everything is DAY DOTTED and all food handlers are keeping up with the strict rules. All weekly/daily checks are done. Food and Supplies are ordered. Customers NPS is looked after and dealt with and making sure we are hitting are staff wage percentage. When I am on the early shift or late shift I am the key holder for the safe so making sure all money is safe and looked after. Currently working 48/50Hrs a week, working weekends, late or early mornings so I am very flexible.

Altrincham, Greater Manchester, United Kingdom

My position as the Front of House Manager is a very important position. Any 1st impressions a customer or member will get is from the front of house area. So it’s my job to ensure all aspects of product knowledge, appearance, customer service, and operational standards are met. I have experience in managing a team of at least 20 people, each member of staff has a different personality, so knowing how to handle each member of staff is vital in ensuring they work to their full potential. My roles include: * To ensure the club opens and closes a per company guidelines. * To support the Club Manager by assisting in the supervision for ALL departments. * Work through NPS (net promoter score) and make sure all members are being contacted to reduce future score. (Bonus Available) * Ensure my retail and F&B targets are being hit. (Bonus Available) * To buy stock for my Retail and F&B lines. * Conduct interviews and inductions * To make sure we pass the operational audit. (Bonus Available) * To complete daily banking from previous days. * To manage all staff to ensure they are performing with their roles. * To ensure club adheres to all health and safety regulations. * To be instrumental in the growth of the club by ensuring all actions are taken to retain members or introducing new members to the business. * To offer guidance and support on all membership related issues. . * To document all training on the company training record file. * Complete monthly health and safety training with all staff. * Ensure staff rotas fit the needs of the business. * To make regular checks of all areas of the club to ensure the excellent standards of presentation all times. * A professional and friendly manner is expected at all times to introduce a feeling of confidence in members and staff. * To act a key holder and be on call for emergencies.

Nvq Level 3, Leisure Management, Pass

Nvq'S, Diploma, Certificate, Pass

During Time at Trafford College I complete numerous courses: NVQ Level 1 Sports Leadership. NVQ Level 2 Exercise and Fitness. NVQ Level 2.