Gary Atchley Email & Phone Number

Caldwell, Tx, Us

Manage user access within the Microsoft Active Directory structureManage vendor for support of Checkpoint firewalls and Bluecoat proxy devicesTier II/III access support for ERP system access controlManage security devices called FortiGate Antivirus devicesProvided project management for projects that deployed Security devices on the edge of the network that included Checkpoints, Bluecoat proxy servers, and FortiGate Antivirus devices in 8 locations - Europe, North America, and Latin America.Participated in the Change Management process

Level 2 Application Support for the PRMS suite of manufacturing application. Troubleshooting, access setup, and project work. Showcase, Crystal Reporting, AS/400(iSeries) administration, customer service, Messenger/Plus, RJS Reporting.

Senoia

Provided phone technical support for people that purchased a RiteTemp thermostat Assisted customers who called into the help line with questions or issues with a RiteTemp thermostats.• Worked on help phone line; resolved customers’ issues with connecting the thermostats.• Answered questions about how to program the thermostats; assisted other technicians with issues.• Worked product Kiosk at home office where the thermostats were sold answering questions, demonstrating functionality and programming options.

- Managed a technical staff of five (5) people. Resolved network, application and process problems worldwide company.- Developed processes for resolution of problems, identified contact lists, process lists, critical applications, escalation procedures and reporting, improved problem resolution time by 50%.- Managed vendors for escalation of problems, identifying and resolving problems 60% faster.- Designed and implemented problem communications process, reducing missed calls by 75%.

- Managed staff of three (3) people. Responsible for supporting performance management tools and helping others use tools in monitoring and troubleshooting network problems. - Improved problem resolution by 25%. Implemented, configured and supported management tools that included training.- Maintained and enhanced Network Performance Web page, providing easier access to reporting general network information.- Provided network support.- Avoided a capital expense of $100,000 by reallocating on-hand network equipment.

- Responsible for supporting the network infrastructure in problem resolution, prevention and transitioning to network performance management of the network infrastructure.- Migration of 14 AS/400 servers from Token-ring to Ethernet connectivity, increasing throughput 20% and adherence to company standard.- Reconfigured 12 mainframe terminal controllers to support elimination of Token-ring connectivity and mainframe requirements for managing environment, providing cost avoidance of $50,000 in software license and maintenance fees.

- Project leader, supporting hardware and software for 16 AS/400s: evaluating, budgeting, recommending, maintaining, and troubleshooting activities. Providing technical assistance to client community as needed.- Planned, coordinated, and executed upgrades for 16 AS400 servers from CISC to RISC processors, improving performance, availability, and scalability for business units.- Supported AS/400 operating system software upgrades for 16 servers, MQSeries, QSNADS, APPN/APPC, TCP/IP, AS/400 Hardware, 3494 Tape Library, LPAR, Robot, Messenger/Plus, BRMS, and Turnover.- Developed, updated, and tested Disaster Recovery processes and procedures - AS/400.- Managed the Beach Volleyball Venue Communications Center (VCC) during the Olympics. Provided all appropriate functional areas “One-Stop Shop” for information and communications for entire venue.- Programming languages: RPG, REXX, AS/400 CL, and DB2/400.- Desktop Apps: Lotus Notes, MS Office Suite, QuickPlace, PDM, SEU, and SDA.

- Migrated entire mainframe (OS/390) business unit from separate environment into standard shared environment, reducing licensing, hardware, and software costs by 500,000.- Maintained, upgraded, and deployed VTAM communications software, hardware, and monitoring tools, providing stable communications environment and reducing outages by 20%.- Supported VSAM, NetSpy, TSPrint, IBM VTAM, NetView, XCOM, NCP software and hardware- Programming languages: Assembler, COBOL, REXX, and JCL.- Desktop/Platform Apps: Lotus Notes, SMP/E, Endeavor, MS Office Suite, Visio, MS Project, TSO, and ISPF.

- Responsible for supporting platform hardware and software for mainframe (MVS) to include evaluating, recommending, maintaining, and troubleshooting activities. Providing technical assistance to client community, as needed. Application developer for major application used by manufacturing plants.- Supported all mainframe (MVS) systems software products: MVS, JES2, ACF2, VTAM, NCP, CICS, VSAM, CA7, CA11, CA1, SMF, RMF, SAS, SMP/E, and Net View.- Programming languages: Assembler, COBOL, and JCL.- Supported Telecommunications hardware: NCP, multiplexer, Modems, and communications lines.- Applications development for an online/batch Order Entry system.- Planned, coordinated and executed move of all telecommunications to another building across town, meeting all schedule milestones and within budget.

Houston, Texas Area

The company changed names and the experience is the same as for The Minute Maid Company.

Provided mainframe system support for all software which include MVS, VTAM, JES2, NCP, ACF2 including installing and maintaining these products. Provided network/telecommunications support for installing, maintaining, and troubleshooting network equipment including working with telecom vendors. Worked with application development groups to identify and implement solutions for the Business.

Bs, Computer Science & Business

Education record