Gary A. Vogel Email & Phone Number

San Antonio, Tx, Us

Information Technology solutions advisor for IT strategy development, organization optimization, and defining, documenting, and delivering process improvements to increase efficiency, effectiveness, and profitability. Serve multiple industry verticals and provide service enablement insights through assessments and collaboration events for value creation and growth. Currently active in BPO services industry delivering contact center solutions for Continuum Global Solutions.

Austin, Tx, Us

Program leader for Enterprise clients to oversee Execution of Projects and Managed Service Practice agreements for IT organizations. Developed organization to support company operations, contract administration, product provisioning, and life-cycle services for strategic accounts operating in the State of Texas.

San Antonio, Texas, Us

Developed how company leads and supports Program and Strategic clients aligned with business strategy, from Design Engineering, Project Execution, Program Management, and Service Delivery. Focus on strategy development and execution inside an Entrepreneurial Operating System framework to deliver forward thinking business results.

San Antonio, Texas, Us

Developed and Directed Professional Services organization of highly certified technical Engineers, Project Managers, Business Analysts, and billing specialists who deliver Professional Service Projects and support a Managed Service Practice (MSP) for multiple Mid-market and Enterprise clients. Advised IT leaders on the use and rationalization of technology solutions that help businesses be successful. Interfaced with numerous similar business types to create solutions and develop partnerships that accelerate growth and profitability of service offerings.• Achieved #1 Best Places to Work (San Antonio Business Journal) five years in a row as a member of the Executive Management team by making Core Values real.• Delivered highly complex technical projects in contact center, networks, data centers, cloud, and security.• Grew the professional services team capabilities to include a 26% increase in project gross margin.• Doubled the Managed Service MRR over a 3.5-year period to include delivering automation of numerous maintenance routines • Developed an IT service catalog for the Managed Service Practice (MSP) that redefined how the company delivers, markets, and sells Managed Services. This includes rewriting the Managed Services contract and updating and expanding product offerings.• Led the organization through certification of the Silver, Gold and Master Collaboration Certification process with Cisco Systems for channel partners. This included documenting processes, policies, procedures for delivering Professional Services.• Established Key Performance Indicators for Project delivery, MSP profitability, Sales forecasting, and individual performance contributions that led to process improvement and organization development.

New Braunfels, Us

Utilized broad scope of industry knowledge and creative business acumen to serve as Employee Owner/Senior leader of the nation's largest company within the Durable Medical Equipment/Healthcare vertical, including actively engaging in business planning and core decision-making to grow the overall business and expand into new areas.Developed IT Strategy, Architecture, and Technology solutions to align with business initiatives, including the support of a 1600 agent contact center and delivering computing functions to support sales, finance, business intelligence, and delivering custom industry-specific applications across 70+ nationwide locations, and to over 3000 employees.• Successfully replenished virtually all infrastructure technologies across the enterprise based on new technology offerings to reduce capital and operating costs over previous generation solutions.• Exceeded $12 million in annual revenue by developing call center software and hardware technology solutions.• Improved productivity and team communications by delivering collaborative sales and operations solutions.• Developed and delivered on a data management strategy for storage and server refresh encompassing virtualization and blade technologies which reduced acquisition costs by $1 million from traditional solutions.• Negotiated contracts to triple bandwidth yet reduce expenses by 40%.• Introduced and implemented ITIL process model into operations routines.• Developed security practices through technology refresh initiatives, including facilitating support for HIPAA policy and control requirements.

Master Of Science - Ms, Telecommunications Systems

Bachelors, Geology