Gary Batroff, Ccxp Email & Phone Number

San Francisco, Ca, Us

At Thematic, we use AI to analyze customer feedback at scale and help companies improve their CX metrics (NPS, CSAT) and improve overall growth and retention. Our approach is unique, because AI finds themes and subthemes emerging in text, but users can easily edit results to make the analysis more relevant and accurate. Our easy to use dashboards and analytical tools help slice the data and answer questions about customers such as: What do customers think about X? Why did our score drop? What should I be working on next? We are proud to work with some of the world's best brands including Woolworths, Atlassian, Google, ElectronicArts, LendingTree and LinkedIn itself!

Pleasanton, California, Us

Forrester Wave-leading Customer Experience Management software company. Started at acquisition, Thunderhead.

Chicago, Illinois, Us

Serve as company-wide thought leader and innovator for this 1,300 person business and technology consulting firm responsible for developing CX methodologies and vision. Provide counsel to senior customer experience professional clients to gain alignment and develop competencies required to drive CX transformations.For clients, • Lead the transformation of the Voice of the Customer (VOC) programs including strategy, surveys, journey maps, personas, design workshops, KPI balanced scorecard, reporting technology, change management, and advanced analytics.• Drive strategic planning and human-centered design by facilitating visioning and planning workshops with clients at banking, technology, and professional services companies as part of Salesforce CRM implementations.• Focus on helping prove the value of CX to the greater organization and manage that value through the development of KPI dashboards.Internally, develop and train staff on the core disciplines of customer experience management, management consulting, and project management. Firmwide owner and/or developer of CX methodologies: • CX Strategy • Metrics & KPI Definition • Survey Design • CX Operating Model • CX Analytics • VOC Technology • VOC Program DevelopmentFor West Monroe's market, promote the firm’s CX capabilities through podcasts, webinars, and conference speaking. Also, manage corporate partnership with VOC technology provider, Medallia, generating new business, and judging their 2019 Expy Awards along with Jeanne Bliss and Fred Reichheld.

Minneapolis, Minnesota, Us

San Francisco was awarded Best Chapter of the Year in 2018!The Bay Area Customer Experience Professionals Association (CXPA) delivers events that bring together customer experience thought leaders and practitioners in a relaxed atmosphere for networking and knowledge sharing. Through these events you'll improve your understanding of the CX field. It's also an opportunity to hear about innovations before they become general knowledge. You’ll learn from your fellow members, while sharing your own expertise with others.The Customer Experience Professionals Association (CXPA) is global non-profit organization positioned to guide and enhance the growing field of customer experience. CXPA brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience.

San Francisco, California, Us

We are a Customer Experience (CX) consulting firm focused on delivering strong initial efforts to get Customer Experience Management (CEM) programs off the ground. We educate and train executives and staff on the philosophies and best practices of CEM and strategically identify areas to add the greatest value for our clients. Then, we then roll up our sleeves, implementing initiatives and pilots alongside your team. Our experience and talent is in both B2B and B2C, with assessing, measuring and improving customer experiences using methods and tools such as maturity assessments, needs-based segmentation, strategy, journey mapping, persona development, customer research, and CX measurement technologies. We spearhead CEM programs using data, testing, and statistics to generate recommendations that provide focus to improvement initiatives, resulting in greater customer centricity, CX maturity, customer loyalty, and customer lifetime value.

Bozeman, Montana, Us

Founded consulting practice promoting offers—to internal sales staff—and clients by developing effective marketing assets such as brochures, blogs, website, and sales tools. Educated, trained and coached internal staff and clients on CX management.

San Francisco, Ca, Us

Responsible for the entire lifecycle of McorpCX’s consulting practice from sales to delivery of strategic engagements, sourcing and managing staff. Responsibilities included business development, client engagement management, improving MCorpCX’s market presence, and team-building/leadership of the consulting delivery team. Focus included building on and furthering McorpCX’s deep expertise, domain knowledge and service offerings in the customer experience space through conducting research, capturing and codifying methodologies and best practices.

Co-founded customer experience management consulting firm focused on helping clients transform their business around the customer experience using an approach that brings together strategy, analytics, and organizational change to design, build, and deliver a customer experience that increases customer loyalty. Clients include Disney and Stanford Hospital.

Mill Valley, Us

Founded management consulting firm providing services for Fortune 1000 clients utilizing expertise in business strategy, partnership management, business development, CRM, marketing strategy, marketing research, and sales. Industries of focus include: telecom, high tech and education. Partial client list includes: Cisco, Autodesk, Forrester Research, Disney, and Sprint.

Mba, Quantitative Market Research And International Business

Bachelor Of Science, Mechanical Engineering