Gary Batroff, Ccxp
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Gary Batroff, Ccxp Email & Phone Number

SVP of Sales and Partnerships at ThematicAI Text Analytics at Thematic
Location: San Francisco Bay Area, United States, United States 9 work roles 2 schools
1 work email found @medallia.com LinkedIn matched
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Work email g****@medallia.com
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Current company
Role
SVP of Sales and Partnerships at ThematicAI Text Analytics
Location
San Francisco Bay Area, United States, United States

Who is Gary Batroff, Ccxp? Overview

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Quick answer

Gary Batroff, Ccxp is listed as SVP of Sales and Partnerships at ThematicAI Text Analytics at Thematic, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Gary Batroff, Ccxp.

Gary Batroff, Ccxp previously worked as SVP, Sales and Partnerships at Thematic and VP, Strategic Alliances, APAC & NORAM Service Partners at Medallia. Gary Batroff, Ccxp holds Mba, Quantitative Market Research And International Business from San Francisco State University.

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Email format at Thematic

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*@medallia.com
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Profile bio

About Gary Batroff, Ccxp

Innovative SaaS Sales and Alliance leader with a track record of growth hacking. Demonstrated expertise in Market Research, Customer Experience, utilizing strategy and analytics to achieve transformational change. Proven aptitude for assessing, measuring, and optimizing business operating models, strategy, and business cases. Develops new business improvement initiatives, resulting in higher ROI, increased CX program maturity, customer loyalty, and lifetime value. Builds an effective structure to anticipate market dynamics and meet business challenges as an integral aspect of long-term success.Areas of Expertise:Sales | Business Development | Partnership Development | Voice of the Customer Programs | CX Program Development, Education & Coaching | Marketing Strategy & Research | KPI Dashboard Development

Listed skills include Strategy, Business Development, Management, Strategic Partnerships, and 30 others.

Current workplace

Gary Batroff, Ccxp's current company

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Thematic
Thematic
SVP of Sales and Partnerships at ThematicAI Text Analytics
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9 roles · 24 years

Gary Batroff, Ccxp work experience

A career timeline built from the work history available for this profile.

Svp, Sales And Partnerships

Current

San Francisco, CA, US

At Thematic, we use AI to analyze customer feedback at scale and help companies improve their CX metrics (NPS, CSAT) and improve overall growth and retention. Our approach is unique, because AI finds themes and subthemes emerging in text, but users can easily edit results to make the analysis more relevant and accurate. Our easy to use dashboards and.

Aug 2024 - Present

Vp, Strategic Alliances, Apac & Noram Service Partners

Pleasanton, California, US

Forrester Wave-leading Customer Experience Management software company. Started at acquisition, Thunderhead.

Jan 2021 - Jul 2024

Senior Manager, Customer Experience Strategy

Chicago, Illinois, US

  • Serve as company-wide thought leader and innovator for this 1,300 person business and technology consulting firm responsible for developing CX methodologies and vision. Provide counsel to senior customer experience.
  • Lead the transformation of the Voice of the Customer (VOC) programs including strategy, surveys, journey maps, personas, design workshops, KPI balanced scorecard, reporting technology, change management, and advanced.
  • Drive strategic planning and human-centered design by facilitating visioning and planning workshops with clients at banking, technology, and professional services companies as part of Salesforce CRM implementations.
  • Focus on helping prove the value of CX to the greater organization and manage that value through the development of KPI dashboards.Internally, develop and train staff on the core disciplines of customer experience.
  • CX Strategy
  • Metrics & KPI Definition
2018 - Jan 2021

Chair, San Francisco Customer Experience Professionals Association (Cxpa)

Minneapolis, Minnesota, US

San Francisco was awarded Best Chapter of the Year in 2018!The Bay Area Customer Experience Professionals Association (CXPA) delivers events that bring together customer experience thought leaders and practitioners in a relaxed atmosphere for networking and knowledge sharing. Through these events you'll improve your understanding of the CX field. It's also.

2018 - 2021 ~3 yrs

Principal And Owner

San Francisco, California, US

We are a Customer Experience (CX) consulting firm focused on delivering strong initial efforts to get Customer Experience Management (CEM) programs off the ground. We educate and train executives and staff on the philosophies and best practices of CEM and strategically identify areas to add the greatest value for our clients. Then, we then roll up our.

2016 - 2018 ~2 yrs

Senior Director, Customer Experience Practice Leader

Bozeman, Montana, US

Founded consulting practice promoting offers—to internal sales staff—and clients by developing effective marketing assets such as brochures, blogs, website, and sales tools. Educated, trained and coached internal staff and clients on CX management.

2015 - 2016 ~1 yr

Customer Experience Practice Leader

San Francisco, CA, US

Responsible for the entire lifecycle of McorpCX’s consulting practice from sales to delivery of strategic engagements, sourcing and managing staff. Responsibilities included business development, client engagement management, improving MCorpCX’s market presence, and team-building/leadership of the consulting delivery team. Focus included building on and.

2013 - 2015 ~2 yrs

Partner, Customer Experience Consulting

Co-founded customer experience management consulting firm focused on helping clients transform their business around the customer experience using an approach that brings together strategy, analytics, and organizational change to design, build, and deliver a customer experience that increases customer loyalty. Clients include Disney and Stanford Hospital.

2011 - 2013 ~2 yrs

Principal And Owner

Mill Valley, US

Founded management consulting firm providing services for Fortune 1000 clients utilizing expertise in business strategy, partnership management, business development, CRM, marketing strategy, marketing research, and sales. Industries of focus include: telecom, high tech and education. Partial client list includes: Cisco, Autodesk, Forrester Research.

2002 - 2011 ~9 yrs
2 education records

Gary Batroff, Ccxp education

Mba, Quantitative Market Research And International Business

San Francisco State University

Bachelor Of Science, Mechanical Engineering

Arizona State University
FAQ

Frequently asked questions about Gary Batroff, Ccxp

Quick answers generated from the profile data available on this page.

What company does Gary Batroff, Ccxp work for?

Gary Batroff, Ccxp works for Thematic.

What is Gary Batroff, Ccxp's role at Thematic?

Gary Batroff, Ccxp is listed as SVP of Sales and Partnerships at ThematicAI Text Analytics at Thematic.

What is Gary Batroff, Ccxp's email address?

AeroLeads has found 1 work email signal at @medallia.com for Gary Batroff, Ccxp at Thematic.

Where is Gary Batroff, Ccxp based?

Gary Batroff, Ccxp is based in San Francisco Bay Area, United States, United States while working with Thematic.

What companies has Gary Batroff, Ccxp worked for?

Gary Batroff, Ccxp has worked for Thematic, Medallia, West Monroe Partners, Customer Experience Professionals Association (Cxpa), and Cx Catalyst.

How can I contact Gary Batroff, Ccxp?

You can use AeroLeads to view verified contact signals for Gary Batroff, Ccxp at Thematic, including work email, phone, and LinkedIn data when available.

What schools did Gary Batroff, Ccxp attend?

Gary Batroff, Ccxp holds Mba, Quantitative Market Research And International Business from San Francisco State University.

What skills is Gary Batroff, Ccxp known for?

Gary Batroff, Ccxp is listed with skills including Strategy, Business Development, Management, Strategic Partnerships, Business Strategy, Crm, Management Consulting, and Leadership.

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