Gary Behm Email & Phone Number

Broomfield, Co, Us

San Diego, California, Us

San Francisco, Ca, Us

Manage a team of 9 CSMs across our US West & Central regions of which two were promoted & received MVP awards. Partnered with Professional Services to create a support model for customers without paid services resulting in 15% increase in PS attach rate, 12% improvement to customer health & 20% increase in ARR. Developed FY24 re-org strategy alongside Senior Leadership inclusive of new regional alignment, management structure, CSM capacity model & portfolio allocation.Portfolio: 150 customers & $51M in ARRFY23 GRR Attainment: 86% (5% above company average) with $7M in expansionKey Customers: Ring, Nike, Intuit, NYT, Square, WB Games, XP, Itaú

San Francisco, Ca, Us

Managed a team of 8 Enterprise CSMS across the US West. Rebuilt team culture post Twilio acquisition, hired 4 new CSMs, promoted 2 team members & created new team norms in a remote-first work experience. Refactored the CSM onboarding process with a formal 30, 60, 90 plan with milestones and clear deliverables resulting in a 30% faster onboarding for new hires.Portfolio Size: 112 customers & $42M ARRFY22 GRR Attainment: 87% (4% higher than company average) & $4M in expansionKey Customers: Nike, Intuit, Square, WB Games, Zalora

San Francisco, Ca, Us

Managed our largest and most complex enterprise customers for the West & APAC regions with a portfolio of 12 customers and $9M in ARR. Received the CSM MVP award in Q3 2021. My book included Nike, Intuit, Rakuten, Levi's & Square, achieving a GRR of 92% and NRR of 113% in 2021

New York, Ny, Us

Key Accounts- Volkswagen (US & CA)- TD Bank- Hulu- Southern California Edison- Muscular Dystrophy Association- Exceeded revenue goal in 2017 by 56% and retained 94% of account base- Hosted digital strategy workshops to build customized marketing plans for clients - Developed customer journey maps for the customer lifecycle from onboarding to retention to re-acquisition based on client needs and goals- Planed and created cross channel marketing strategies for email, SMS and advertising campaigns for holistic brand experiences

Boston, Massachusetts, Us

- Managed 70 accounts with annual contracts of over $50k- Identified cross-sell and upsell opportunities with client base to ensure growth within the book of business- Developed deep relationships with accounts to become their trusted adviser for their email program- Educated clients on best practices, latest email trends and industry updates- Traveled onsite with accounts to present quarterly and annual business reviews- Created client development plans to achieve email program goals- Worked with management to create new account management structure for small accounts- Mentored and trained new Account Coordinators and Relationship Managers- Attained over 100% of quota every quarter and 200% in Q3 and Q4 2015 and Q4 2016- Selected for the Aspire Conference (presidents club) in 2016

Glastonbury, Ct, Us

Finalsite provides a complete web solution for schools all over the world in and out of the classroom. With CMS, LMS, Modules, Portal, Social, and Mobile components, Finalsite services schools in more than 60 countries through a wide-range of consulting services, expertise on social media, search engine optimization, systems integration, and outstanding support.

Seattle, Us

As the Maryland market sales and products expert I coordinate and facilitate training in four REI locations. I train new and current staff to improve their product knowledge and sales skills. I also identify talent among the staff and train those that I see potential in to be trainers themselves. As the SPE I am also the go to person for staff to enhance their skills in selling and understanding of products.