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Seasoned IT/Business Executive with the following expertise: Extensive IT leadership experience in highly regulated arenas including Financial Services and Insurance, datacenter consolidations, application project management and business/data operations. Extensive experience leading large teams in global environments. An accomplished corporate strategist; driven notable cost savings and efficiency gains at all levels. Experience in the operations/infrastructure arenas coupled with over 15 years of application development experience. Board room presence. 20+ years experience in real-time/on-line data networks; experience in this area includes trading room floor systems, financial service real-time systems, insurance (HIPAA) systems that communicate with agents on a real-time basis and shop floor control manufacturing systems. Proven track record of building cohesive, effective teams.Specialties: Proven track record of leading medium to large IT organizations of global and regional scope with mutiple locations..
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PresidentInndex Llc Nov 2015 - PresentAvon, Indiana, United States
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PresidentConnexities Llc 2008 - Nov 2015Connexities is a Managed Services and Telecommunications company. We currently provide end-to-end IT support for small to mid-sized companies with our unique CTMS approach. We are currently involved with provided wireless communications for small towns and rural areas plus telecommunication circuits for companies of all sizes. Our company provides full Managed Services via our CTMS which has shown to reduce IT costs by 25%.
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Information Technology DirectorIsm Jan 2007 - Feb 2011Lead all aspects of Information Technology including application/system development, infrastructure, operations and business process improvement. -
North American Information Technology ExecutiveGeneral Motors 2005 - 2006• Responsible for the 24 x 7 operation of all North American technical resources. • Direct reports include directors/managers of performance management, operations. production control, desktop systems, financial controls, and security. Includes outsourced, in-house and offshore personnel for DBA and application support..• Ensure ITIL best practices implemented for capacity planning, service continuity, operations/change/incident/problem management.• Annual budget of $102.8 million. 10+% budget reductions in first year. • Direct performance management metrics (SLA’s) and ensure that performing vendors meet contractual goals (all SLA’s at 100%).• Work directly with Global application development groups to ensure productions systems are implemented on-time and within published corporate standards. Over 90% of applications developed offshore. -
Director Of ItIndiana Supreme Court / Trial Courts Apr 2002 - Mar 2005• Managed all application/operations development, infrastructure, network, help desk, staffing and training for a new Case Management System used by all Appellate and Trial Courts. This system interfaced with 36 agencies, the National Court Center and Homeland Security. • Reviewed and streamlined the application development cycle. Moved the project expeditiously from the Requirement Definitions Phase to the System Development Cycle.• Responsible for designing a centralized datacenter, moving from a previous proposal of SUN Microsystems platforms to a LINUX-based solution. This solution provided complete redundancy, a performance increase of more than 100 percent and a cost savings of $500,000. • Established initial ITIL processes within the environment.• Established disaster recovery procedures in accordance with legal standards.
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Senior Vice President, Client ServicesUs Bank Apr 1999 - Apr 2002• Oversaw all aspects of all datacenters; including mainframe/midrange system platforms and application systems. • Directed Database/application administration, operations, storage management, capacity planning, infrastructure technology, mainframe, and distributed computing functions for an enterprise that grew from $30B to $150B in assets over four years. • Reduced technology expenditures by over 25%. • Directly responsible for the consolidation of 3 corporate data centers.• Implemented ITIL’s Service Level Management.• Substantially increased employee morale at the Milwaukee datacenter; as a result, decreased employee turnover rate from 24% annually to less than 5% annually.• Re-negotiated disaster recovery contract with vendor and re-structured business continuity/disaster recovery program. This resulted in consistently successful DR tests and recovery procedures that earned OCC approval.• Directed strategic plan for consolidation of Mainframe/midrange systems. -
Vice PresidentConseco 1999 - 2002• Directed strategy for multiple large corporate data centers comprised of mainframe and midrange platforms. • Directed upgrade of mainframe from IBM S/370 to System/390. • Directed successful upgrades of Network operating environments, the relocation of 18 acquired company data centers and the restructure of the operations area into an efficient organization. • Managed a staff of 145 and an annual budget of $72M.• Converted multiple scheduling systems into one system. The end result was a savings of $3M annually, and increased efficiency in daily production scheduling.• Established an internal production website for change/problem management notification saving 50 man hours/day.• Directed the strategic plan for the consolidation of the Client Services area, resulting in increased uptime (moved to 99% uptime, from 78%) and a 15% reduction in expenses. • Centralized help desk increasing “first call” resolution rate to 75% (previously almost 0%). -
DirectorHps Office Systems, Inc. Apr 1985 - Apr 1996• Maintained full P&L responsibilities for a large Value Added Reseller (VAR.) • Led internal and external application development team, sales forces, marketing, service/support functions and Customer Help Center. The business was consistently managed within budget guidelines while meeting both revenue and cost objectives.• Became a major regional vendor in the Manufacturing and Legal environments.• Defined contract terms and conditions to ensure all obligations between the company and customers were well defined and implemented. Systems designed resulted in copyrighted products that were marketed throughout the United States.
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Frequently Asked Questions about Gary Charles
What company does Gary Charles work for?
Gary Charles works for Inndex Llc
What is Gary Charles's role at the current company?
Gary Charles's current role is President at INNDEX LLC.
What is Gary Charles's email address?
Gary Charles's email address is ga****@****ail.com
What is Gary Charles's direct phone number?
Gary Charles's direct phone number is +131749*****
What schools did Gary Charles attend?
Gary Charles attended Butler University, Purdue University.
What are some of Gary Charles's interests?
Gary Charles has interest in Insurance And Manufacturing Industries.
What skills is Gary Charles known for?
Gary Charles has skills like Courts, Supervisor, Motors, Supreme Court, Ism.
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Gary Charles
Vice President, Performance Consulting-Business Office | Expert In Technology Implementation | Governance, Risk And Compliance | Usaf VeteranColumbus, Ohio Metropolitan Area
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