Gary Charles Email & Phone Number

Avon, Indiana, United States

Connexities is a Managed Services and Telecommunications company. We currently provide end-to-end IT support for small to mid-sized companies with our unique CTMS approach. We are currently involved with provided wireless communications for small towns and rural areas plus telecommunication circuits for companies of all sizes. Our company provides full.

Lead all aspects of Information Technology including application/system development, infrastructure, operations and business process improvement.

• Responsible for the 24 x 7 operation of all North American technical resources.
• Direct reports include directors/managers of performance management, operations. production control, desktop systems, financial controls, and security. Includes outsourced, in-house and offshore personnel for DBA and.
• Ensure ITIL best practices implemented for capacity planning, service continuity, operations/change/incident/problem management.
• Annual budget of $102.8 million. 10+% budget reductions in first year.
• Direct performance management metrics (SLA’s) and ensure that performing vendors meet contractual goals (all SLA’s at 100%).
• Work directly with Global application development groups to ensure productions systems are implemented on-time and within published corporate standards. Over 90% of applications developed offshore.

• Managed all application/operations development, infrastructure, network, help desk, staffing and training for a new Case Management System used by all Appellate and Trial Courts. This system interfaced with 36.
• Reviewed and streamlined the application development cycle. Moved the project expeditiously from the Requirement Definitions Phase to the System Development Cycle.
• Responsible for designing a centralized datacenter, moving from a previous proposal of SUN Microsystems platforms to a LINUX-based solution. This solution provided complete redundancy, a performance increase of more.
• Established initial ITIL processes within the environment.
• Established disaster recovery procedures in accordance with legal standards.

• Oversaw all aspects of all datacenters; including mainframe/midrange system platforms and application systems.
• Directed Database/application administration, operations, storage management, capacity planning, infrastructure technology, mainframe, and distributed computing functions for an enterprise that grew from $30B to $150B.
• Reduced technology expenditures by over 25%.
• Directly responsible for the consolidation of 3 corporate data centers.
• Implemented ITIL’s Service Level Management.
• Substantially increased employee morale at the Milwaukee datacenter; as a result, decreased employee turnover rate from 24% annually to less than 5% annually.

• Directed strategy for multiple large corporate data centers comprised of mainframe and midrange platforms.
• Directed upgrade of mainframe from IBM S/370 to System/390.
• Directed successful upgrades of Network operating environments, the relocation of 18 acquired company data centers and the restructure of the operations area into an efficient organization.
• Managed a staff of 145 and an annual budget of $72M.
• Converted multiple scheduling systems into one system. The end result was a savings of $3M annually, and increased efficiency in daily production scheduling.
• Established an internal production website for change/problem management notification saving 50 man hours/day.

• Maintained full P&L responsibilities for a large Value Added Reseller (VAR.)
• Led internal and external application development team, sales forces, marketing, service/support functions and Customer Help Center. The business was consistently managed within budget guidelines while meeting both.
• Became a major regional vendor in the Manufacturing and Legal environments.
• Defined contract terms and conditions to ensure all obligations between the company and customers were well defined and implemented. Systems designed resulted in copyrighted products that were marketed throughout the.

Mba

Activities and Societies: Gamma Tau Alpha (professional fraternity) MBA Curriculum

Bs, Bsim

Activities and Societies: Gamma Tau Alpha (professional Engineering fraternity). I graduated from Purdue University in 2 1/2 years. During.