Gary Clarke Email & Phone Number

Doha, Qa

Doha, Qa

As Group Head of Learning for Qatar Airways, I am responsible for the learning strategy across the group. I manage teams across operational learning, learning and skills, digital learning, learning experience and a project management office for learning.As well as the team management, I am also responsible for managing the budget, vendors, technology, contracts and the CoE across the group bringing together the wider teams in learning and operations to drive efficiency and effectiveness.I am passionate about helping others to learn and have started a learning community in my new home country, Doha, for L&D professionals to connect, share and collaborate.Thanks for reading my profile.Happy to connect and collaborate, and always open to discuss exciting projects.

Mayfield Heights, Ohio, Us

EMEA Lead for People Development. Reporting to the VP HR, I lead a team to deliver sales enablement and product training to our internal colleagues and over 170 Dealer Partner organisations across EMEA, and people development programmes across EMEA including leadership (and executive leadership), management and other key soft skills programmes.I am also responsible for all People Development across the EMEA theatre, through the creation of the Hyster-Yale Academy with CoEs including: Sales, Product, Leadership, Digital Fluency, Product, Technical (Engineering). Delivering capability to Sales Enablement through platforms (Highspot, Salesforce and LMS), sales training, sales leadership training, and partnering the sales function to drive results.Responsible for product training delivered to all internal functions and over 170 dealer partners across EMEA.Driving the early career talent agenda hiring new talent, developing them and building our future leader pipeline.P&L account, budget holder.

London, England, Gb

Strategic leadership for learning, talent and development for >13k colleagues (UK). Functional management & line report for >100 L&D including 4 Lead L&D BP, PM, and a mixture of L&D specialisms: Digital & LMS, Design & Delivery, and Client focused training for Capita clients.• Delivered learning transformation of Division: restructured L&D function, TOM creation, divisional learning strategy; built 4 separate teams into cohesive divisional asset without loss in capability and operational effectiveness; P&L responsibility for client training• Budget setting & management (first pan divisional L&D budget), in-depth analysis of spend, £4M budget annually; vendor management and annual spend for external training• Apprenticeships (increased uptake by 40%, governance on application process)• Leadership and Management programmes: First pan Div programmes for manager training for First Line Managers (circa 700 managers), Executive leadership development for MDs (CEO-2 to CEO-1))• Talent Management: Succession & Strategic Workforce Planning, Performance management programme owner, including review of objective setting process based on OKR, mid-year and end of year • Data and business impact: Instigated Monthly Performance Review data for Div L&D &MI using PowerBI• Divisional D&I career programme (Inclusive Management) for under-represented communities in to be rolled out Capita wide• Mental Health Ally programme delivered including manager awareness and 360 Mental Health Allies• Leading on Job Family Architecture programme including career pathways (Career families / job families)• Mentoring programme pilot in Health & Welfare vertical to roll out pan Division• Review of all statutory / compliance requirements (SQEP), including future demand, MI and reporting, increased compliance by 15% to >90% divisional completion

London, England, Gb

• Set up of global learning function (Capita Academy): Designed Learning TOM for Capita, circa 420 learning professionals (inc. Europe, SA and India). Recruited 5 Divisional Heads of Performance and Development• Commercial: Reviewed circa £25m global learning budget / spend, including vendor management, PSL, Procurement, Divisional budget alignment• Managed Learning Service: set up global approach including rationalisation of Capita's PSL, redefine procurement process, managing quality, vendor rationalisation, all managed by shared service• Financial analysis: Review and management of internal spend, delivery and quality of Capita's Learning businesses (Knowledgepool, Brightwave, Blue Sky), circa £5m spend per annum• Learning technology: Global owner of Workday Learning (implemented Jul – Dec 2019), and built shared service team in India to manage the LMS administration, content design and development; rationalised 13 global LMS. Design of new Learning Stack strategic roadmap• Learning faculties and capability frameworks: Created within Capita Academy including Innovation (RPA, Automation, Data Science, Design Thinking, Future of Work), Lean, Evolve (Project / Programme Management), Sales, Marketing, Management & Leadership• Apprenticeships: Senior sponsor for Capita's Apprenticeship programme, rationalised vendor, increased apprentices from 250 to >1000, utilisation of levy >£1M per annum

New York, Ny, Us

• Built a successful learning team praised at the highest levels in the firm; created in-house e-learning development, which has saved >£750k against industry bought content• Created Aladdin and Tech Academy within APG and influenced head of Global Fixed Income to follow suit; provided consultancy, to help build an investing academy, now a firm wide initiative championed by the CEO• Overhauled global on boarding process, building the first centralised on boarding experience in APG• Overseeing the complete review and redesign of software engineering training and certification• Led review of L&D in new flagship office in Budapest, and recommended future TOM for learning across APG.• Led a radical review of the Graduate Analyst program for APG (over 80 graduates, held in NYC annually), designing a new approach to onboarding and certifying new analysts, which received praise from APG Exec.

Hook, Hampshire, Gb

• SAP Quality Award winner – Awarded Bronze in Innovation category; created, submitted and presented winning proposal to SAP.• Personally designed and developed the strategic global Learning Operating Model, including implementing and chairing the global and regional learning governance forums. • Chair the forum for the Corporate Compliance Curricula with key stakeholders and very senior leaders to review and deliver a robust set of courses based on company risks for 2016 and beyond, reporting to the Board Oversight Committee and EMT. Delivering ROI by driving learning measured against key business risk measured through reduction in incidents and increased engagement. Provision of reports and MI for EMT.• One of 4 members of Serco’s first central learning team driving cultural change across Serco globally through the first ever centralised compliance based learning programme, delivered in a 6-month period to over 300 contracts in 5 Divisions, which successfully achieved customer compliance targets (96% completions), resulting in the retention of circa £1Bn contract.• Provide learning consultancy expertise to key business stakeholders including legal, procurement transformation and corporate induction programme, employee engagement and the development of Serco’s new LEAD and GROW fast track programmes.• Learning project lead on circa £4m SAP SuccessFactors LMS implementation project globally, including the HRSS learning support model.• Delivering vendor rationalisation and managed selection process of new Managed Service Provider.

Gb

Gb

Master'S Degree, Organizational Leadership

Master'S Degree, Educational/Instructional Technology

Beng, Mechanical Engineering