An experienced, self-motivated and conscientious individual, with a proven ability to deliver excellent customer service. A strong and confident character, proficient at leading by example with a good sense of humor and a desire to succeed, not only as an individual but for the team around him. A good eye for detail & an analytical approach to problem solving. A quick thinker who can adapt to different situations ensuring customer service is maintained as well as the core objectives of the business are met. Experienced in running large contracts & project managing from initial negotiation to completion. IOSH certified. Basic understanding of Sage Line50. Basic understanding of M&E processes. Excellent IT skills & systems networking knowledge.Excellent man management skills with strong leadership ability. Proficient at managing at all levels, encouraging people to learn & develop within their job roles. A calming manner with excellent mediation skills.Greatly experienced in HR, recruitment, interviewing, training & disciplinaries as well as appraisal & identifying development needs. Proficient at working to & delivering KPI’s to set targets on a monthly & annual basis.