Worked with all parts of the OfficeCare business to identify and deliver projects resulting in improved process, better communication, and efficient systems. Planned and led teams in identifying, implementing and documenting projects and their cross business impacts. Used Collaboration, Project Management, Change Management, and Leadership skills to reach the goals.• Restructured Prescription Form/Patient Product Agreement, with expected savings of $75,000 per year by removing unneeded pages. • Conducted quality audits, analyzed results and counseled staff to bring work to, or above, standards and consistent with applicable policies, procedures and department guidelines.• Partnered with the LifeCycle Planning team to remove $200,000 of slow-moving inventory from consigned inventory.

Managed OfficeCare Customer Service, Audit, New Accounts, and Terminating Accounts time in total and at separate times, up to 25 team members.• Worked with New Accounts team to ensure the accuracy and completeness of New Account documents including Contacts, New Account Inventory requests.• Reviewed and updated all applicable Standard Operating Procedures with the respective teams. • Partnered with Inventory Technology team to create New Account request process and account Information page through SalesForce for each account. Created and trained on team on new reports using SalesForce.• Assisted Product Data Management Team with testing, reviewing, and moving reporting to PowerBI.• Collaborated with Forecasting Team to Estimate the usage of products through the OfficeCare Channel. Consistently at 80% rate, highest in Bracing and Supports group.

Led and worked directly with OfficeCare New Accounts, Inventory Audit, and Account Termination Teams, total of 3-5 members. • Ensured the accuracy and completeness of OfficeCare Inventory Audits with internal team, Sales Representatives, and the third-party audit team.• Collaborated with Senior Management for new programs and process improvements to the group. • Drove change to inventory processes to reduce consigned inventory on hand through review of inventory requests and returns of unused inventory.• Identified creation issue for new Product numbers causing billings to be delayed until corrected. Initiated update to process to prevent the issue moving forward. Allowed $10,000 in New Product revenue to invoice and inventory transaction to complete.

Responsible for working with Sales Representative and internal stakeholders to open new OfficeCare Consignment Accounts. • Worked closely with Legal, Compliance, and Accounts to verify contracts and amendments were legal and valid. Set calls up with all teams as needed.• Reviewed and approved inventory requests for the New Accounts with Sales Representative discussion and input. Reduced initial inventory value by 15%.• Sent out on average 100 documents a month with 40 being returned.• Created Accounts and Ordered Initial Inventory in Oracle• Created and trained team on Reports in Oracle Business Intelligence Suite Enterprise Edition (Obiee) for internal and external team members and stakeholders.

Partnered with third party inventory company and Sales reps to process Audits of Consigned inventory. Over 1,000 accounts with inventory were counted annually.