Gary Dungan Email & Phone Number

Chicago, Illinois, United States

I work closely with legal industry client stakeholders and internal R&D, Business Solution, and Quality Assurance teams to envision, document, develop, and deploy iManage Security, Risk and Governance product solutions for our clients.• Facilitate client meetings to propose, review, and document business solutions.• Customize product baseline software using SQL, JavaScript, HTML, XML, and XSL to meet the client's specific needs and requirements.• Develop and configure the client's business process management environment to ensure flawless implementation of their workflow processes.• Create SQL scripts to ensure that the client's database is configured to interact with product software to achieve the desired results.• Partner with the client's IT team to deploy in-house and third-party product solutions to the client's test and production environments.• Provide post-deployment testing and support, investigating issues and developing timely solutions to minimize the impact on end users.

Chicago, Il

I wrote and maintained technical documentation in support of the iManage Security, Risk and Governance division, enabling clients and implementation partners to understand, deploy, and become successful with our products and services.• Interfaced with business leaders and subject matter experts to learn and develop expertise in a complex portfolio of products that support the legal industry.• Became proficient in the product portfolio through extensive hands-on experience.• Authored quality technical documentation including Installation, Configuration, Administration, and User Guides across the product suite.• Collaborated with stakeholders to ensure that the product documentation was comprehensive, accurate, and valuable.• Produced Release Notes, System Test Case documents, and User Acceptance Testing training slides for new feature releases.• Created, maintained, and enhanced business and functional specification templates.

Naperville, Il

I served as the feature team leader and technical interface between customers (telephone network service providers such as AT&T, Verizon, T-Mobile, and Sprint) and the internal Research and Development (R&D) organizations for wireless and operator services telephone and data networking features and services.• Worked directly with customers, standards organization reps, and R&D members based in locations around the world.• Analyzed customer needs and champion new feature proposals from customer and product management feature concepts.• Specialized in the design of strategies and implementation methods for telephone network OA&M.• Authored feature specification documents, formulating high-level customer needs into detailed system requirements for the R&D organization.• Ensured the correct and complete implementation of feature requirements and new product introductions through the review and analysis of software development and test strategies.• Created and present feature overviews to customers and technical support organizations.

Naperville, Il

I served as a Systems Engineer for Alcatel-Lucent during this period. My role was much the same as it was for Nokia during the period 2016 - 2019. Rather than repeat it here, please refer to the Systems Engineer description I provided for Nokia.

Naperville, Il

I developed Internet tools used by internal product and project management, systems engineering, and R&D organizations to manage software releases, features, products, and services.• Created MySQL database tables and wrote software using HTML, PHP, JavaScript, and Cascading Style Sheets (CSS), allowing users to interface with the database.• Wrote scripts that parsed information contained in Microsoft Word documents and Excel spreadsheets for the purpose of populating the database.

Naperville, Illinois, United States

I served as a Systems Engineer for Alcatel-Lucent during this period. My role was much the same as it was for Nokia during the period 2016 - 2019. Rather than repeat it here, please refer to the Systems Engineer description I provided for Nokia.

Naperville, Il

I led implementation teams comprised of database design, real-time user interface, and off-line user interface development engineers.• Authored data specification documents, translating system requirements into designs for relational database tables and for the user-interface tools associated with the entry, storage, and retrieval of customer data.• Wrote software to implement relational database tables, user-interface tools, database population rules, and the evolution of data in live customer telephone network offices.• Performed complete code coverage testing to ensure bug-free software.• Provided customer technical support, resolving issues associated with the design of the relational database including real-time database update and query capabilities.

Naperville, Illinois, United States

served as a Systems Engineer for Lucent Technologies during this period. My role was much the same as it was for Nokia during the period 2016 - 2019. Rather than repeat it here, please refer to the Systems Engineer description I provided for Nokia.

Naperville, Illinois, United States

I served as a Database Application and Interface Development Engineer during this period. My role was much the same as it was for Lucent Technologies during the period 2001 - 2005. Rather than repeat it here, please refer to the other Database Application and Interface Development Engineer description I provided.

Naperville, Illinois, United States

I served as a Systems Engineer for AT&T during this period. My role was much the same as it was for Nokia during the period 2016 - 2019. Rather than repeat it here, please refer to the Systems Engineer description I provided for Nokia.

Naperville, Il

I managed a team of engineers responsible for project support and the creation of training and database provisioning methods and procedures used for the implementation and deployment of new features and services.• Served as the database provisioning interface leader between all network services organizations.• Created and presented training and database provisioning documentation to ensure the error-free introduction of new features.• Provided feature life-cycle support and management in the post-deployment environment.

Naperville, Il

I developed implementation and deployment training for the corporate training organization for new and existing features. Presented training material to customer and internal technical support groups.• Created documentation for customer network service groups that outlined the implementation and deployment guidelines of new features and services.• Provided customers with technical support and guidance related to new feature planning and implementation projects.• Served as the customer advocate during new feature design and development stages.• Provided technical support and life-cycle management of features, resolving issues with software deployed at customer sites.

Naperville, Il

I produced test plans and wrote and executed tests to ensure the stability of and to pinpoint problems associated with new features and software releases.• Coordinated all phases of system testing for new software releases in lab and live sites.• Participated in software release testing and deployment activities.

Master Of Science In Education, Instructional Technology - Management

Bachelor Of Science (Bs), Communication Studies - Radio/Tv/Film

Computer Science

I completed 9 Computer Sciences courses, including 2 at the graduate level.

Computer Information Systems

I took courses in Java, JavaScript, and Advanced HTML