Gary Edgington Email & Phone Number

Spokane, WA, US

Spokane, Washington, United States

• 5+ years of experience utilizing ServiceNow, creating data visualizations and dashboards
• Building and streamlining data visualizations using ServiceNow as an administrator
• Working with developers to improve operational efficiencies with the ServiceNow environment
• Creating user stories and testing those improvements in ServiceNow developer environment
• Top data reporting analyst managing 70% of all trending organizational problems
• Convert raw data into usable data-driven insights using ServiceNow and Excel into readable reports

Abilene, Texas Area

• Extract data using SQL from Oracle database improving data flow operations by 15%
• Managed escalations dashboard as a SME for telecommunication order flow
• Problem Manager responsible for large ticket order flow in a test and live project environment
• Coordinated between business and technical stakeholders during high-intensity high-profile projects
• Improved efficiencies during data workflow break downs by fine-tuning team processes
• Performed beyond contractor specifications by improving team dynamics and output

Boise, Idaho Area

• Highly respected and valuable contract position with the U.S Government managing network services for teams in the U.S. Military.
• Provided actionable and positive maintenance to critical infrastructure teams
• Working with a wide array of military personnel and performing maintenance on network profiles
• Maintained a critical knowledge base of information as it relates to network profiles, providing any needed education
• Worked closely with team members when critical issues appear and worked to quickly identify workable solutions
• Maintained needed clearances while working on government infrastructures

• Worked with the banks personal and business card units providing crystal clear communications to the bank’s customers
• Outperforming key metrics while taking inbound contact center requests in a high performing call center
• Promoted to Senior position providing support to internal contact center agents involving escalated cases
• Promoted to additional Senior position working with requests for credit and providing detailed information to both the business and the consumer