Gary Ernest Email & Phone Number

Remote

• Production system management contract with TATA Consultancy Service for Humana. Provided troubleshooting and support of Verint Work Force Management system, call recording, and infrastructure consisting of 100 servers.
• Monitored servers, network, and applications with Splunk, DCRUM, SiteScope, and SolarWinds.
• Addressed server and Verint issues, escalating issues to vendors when needed, working with vendor to diagnose and resolve issues.
• Handled user incidents managed with CA Service Desk Manager.
• Built custom Verint ad hoc reports to monitor call recorders and transcription server.
• Developed numerous PowerShell scripts related to server monitoring, updating, cleaning and scripts related to end user support diagnosing installation issues, uninstalling, reinstalling, and updating registry settings.

• Built demonstration systems to showcase Verint’s customer engagement and workforce management products and services. Acquired stalled projects, finding problems and solutions.
• Constructed lightweight standalone product emulators, using HTML, JavaScript, JQuery, and ExtJS, enabling product demonstrations from any laptop without internet.
• Prepared live, virtual, and cloud servers, facilitating live product demonstrations showcasing full integration of various Verint products, using Server 2012 / 2016, SQL, IIS, Apache, VMware ESX, and AWS.
• Created continuous data feeds, showcasing KPI’s, scorecards, adherence, desktop process analytics, and reporting as would appear on production system, utilizing SQL, PowerShell, and C#.
• Setup Sitecore website, demonstrating integration of Verint products, including Knowledge Management, Telligent Community, and OpinionLab into 3rd-party website CMS. MS Server 2012, IIS, SQL, and C#.

Clanton, AL

• Computer consulting for a number of small companies. Programming and application development using a number of languages including FoxPro, Visual Basic.Net / Visual Studio, HTML, JavaScript, ASP, and PHP. Website.
• Built incident tracking system for Coastal Insurance to collect incident data for risk management and reporting reducing exposure and facilitating continual improvement. Utilized FoxPro and MS SQL.
• Developed patient safety information tracking and reporting system for Coastal Insurance in ASP.NET following AHRQ standards for HERF, PIF, and SIR collection and submission from PSO to PSOPPC.
• Managed systems, built website, and developed member tracking and payment system for Preferred Chiropractic Doctor, Hyper-V servers, Exchange, and paperless document scanning and storage.
• Installed Servers and practice software for 20/20 Eyecare at two locations. Windows Server 2008.
• Authored time system in FoxPro for Chilton County to consolidate all county workers hours for payroll.

Clanton, AL

• Handled all IT tasks for startup US plant for a German automotive manufacturing company. Managed projects and IT staff. Worked with vendors. Installed all networking, routers, switches, procured all computers and.
• Implemented ADP time collection and payroll system. Configured collection of project codes on time clocks to project time and costs to specified project decreasing work and enhancing reporting.
• Secured plant with security system including cameras, badge access, turnstiles, and door locks. Managed access controls, established security groups, and designed reports to show an individual’s access history.
• Reduced costs with centralized environmental control system normalizing temperatures throughout plant and office space and scheduling occupied and unoccupied times.
• Coordinated US SAP implementation including data migration, EDI, ABAP programming, ADP payroll interface, custom reporting, and Wi-Fi barcode scanners for shipping, receiving and inventory.

Ontario, CA And Clanton, AL

Owned and operated computer store offering sales, service, and repair. Setup computer systems, servers, built websites, wrote custom software, graphics design and layout, and provided general IT services including Mac and Windows systems for individuals, nonprofits, government, and various other companies.

Ellicott City, MD

Installed and maintained Novell network. Programmed multi-user FoxBASE application which tracks inspection and audit orders from insurance companies including production reports, payroll reports, and billing reports. Trained users in database application, word processing, and telecommunications.

Orange, CA

Captured labor and materials costs and reported against project percent completed for billing. Systems maintenance, networking, and user support. Programmed in Basic, DBase III+, and Lotus 123 for custom applications including payroll, accounts payable, and accounts receivable.

Certificate, Computer Operations

General Studies