Gary Stewart Email & Phone Number

Kansas City, Missouri, United States

I provide Tier 2 onsite and remote support for DeLaval team members all over North, Central, and South America. I also coordinate sitewide changes with team members at the factory and office locations that are implemented from the home office in Sweden.

Kansas City, Missouri Area

I currently lead a small team of agents responsible for facilitating user creation, modification, and deletion across a range of software services, including Microsoft Exchange Online, Azure, PowerBI, Dynamics 365, Business Central, and more. We offer comprehensive guidance and troubleshooting support through a combination of written instructions and video tutorials. Additionally, I play an active role in the management and maintenance of our ticketing system via Zendesk, administrating approximately 50 agents and a complex array of ticket queues and automation.In my capacity, I am responsible for configuring and monitoring Entra (previously Intune) settings for various company-owned assets. I have recently successfully executed an emergency email migration from Exchange on-premises to Exchange Online, ensuring minimal disruption to our organization's communication infrastructure.

Platte City, Missouri

As a former Technical Analyst at Platte Valley Bank of Missouri, I provided daily phone and email support to bank employees across multiple branch sites. My responsibilities included implementing security measures using PRTG, Fortinet, FortiGate, and TrendMicro services to ensure continuous network security and safeguard against external intrusions. I also utilized Desktop Central to maintain the currency of network computers and servers. When not directly assisting users, my tasks included building computers for deployment, keeping deployed computers up to date with necessary updates, managing printers, refining Group Policy settings, and consistently improving the efficiency of our Lync phone services.In my quest for professional development, I undertook additional projects, including the creation and maintenance of a central knowledge base for the bank and its various departments. I also updated the local intranet, giving it a more user-friendly and contemporary HTML appearance. Additionally, I took charge of maintaining the bank's website and producing both internal and external video content on behalf of the institution, further enhancing its communication and outreach efforts.

Parkville, Missouri

During my tenure as a Technical Support Specialist at Park University, I played a pivotal role in ensuring the seamless operation of the university's Mac computing environment. My responsibilities encompassed the maintenance and troubleshooting of faculty, staff, and lab computers, where I delivered prompt and effective solutions to keep operations running smoothly.Moreover, I took on the challenge of architecting the Mac infrastructure from the ground up, leveraging my expertise in macOS server administration and Deploy Studio. Through this initiative, I successfully established a robust system for imaging and managing Mac computers on-site, enhancing efficiency and control across the campus.I was actively engaged in the development of an innovative application deployment server tailored specifically for Macs, harnessing the power of Munki. This project reflected my dedication to optimizing technology solutions, streamlining software distribution, and elevating the overall user experience. I was excited about the ongoing evolution of our IT landscape and the value it brought to our institution.

In my role as a support specialist at John Brown University, I was responsible for delivering comprehensive computer, printer, and server support to university faculty, staff, and students. My duties included the setup and deployment of new machines, as well as providing expert repair services for older systems. During my tenure, I had extensive experience with both macOS (versions 10.2 to 10.9) and Windows (ranging from Windows 2000 to 8.1), allowing me to proficiently address a wide range of technical issues.In addition to my desktop support responsibilities, I diligently performed routine maintenance on public computer labs, ensuring optimal functionality for students and faculty. Managing a network of over 100 printers across campus, I undertook regular upgrades and maintenance tasks to guarantee their reliability.Furthermore, I gained substantial expertise in server administration, with a primary focus on our print servers utilizing Windows Server 2008 R2 and SCCM 2012 R2 for seamless OS deployment. My dedication to delivering top-notch IT solutions and maintaining a smooth technology environment was a key contributor to the university's success during my time at John Brown University.

As a university student, I maintained a dynamic work schedule, balancing part-time commitments during the academic year with full-time dedication during the summer months. During my tenure, I provided invaluable support to the Technicians and Help Desk teams by contributing to their daily operations, including tasks related to computer setup and repair, as well as the configuration and maintenance of computer labs. My role was instrumental in ensuring the seamless functioning of critical university technology resources.