Director of Business Development and Luxury High-Rise General Manager with 20 years of extensive and diverse experience in Real Estate Management & Financial Services. Dynamic Leader with strong and proven skills in the areas of business development, motivational leadership, luxury 5-star hospitality services, high performance team building, change management strategies, and high-end customer service excellence.I successfully Build, Manage, Motivate, and Lead highly productive teams that consistently exceed all client expectations, deliver consistent exceptional service, and exceed all resident satisfaction goals. Strong Leader that diligently focuses on both the customer & company goals, consistently exceeds all expectations, and is Driven by an Unwavering Commitment to Extremely High Integrity & Excellence.Successful and proven track record of repeatedly producing Triple-Digit Revenue Growth, along with delivering High Double-Digit Increases in Customer Satisfaction & Loyalty. Proven abilities at utilizing highly developed and powerful communication, relational and people skills to develop customer accounts for growth and retention. Expert at developing extremely productive relationships with diverse customers, colleagues, and staff at all levels. Consistently successful in developing and implementing change management strategies, and in making the decisive and critical decisions needed to succeed in a rapidly changing fast-paced business environment. Expertise and Strengths:Customer Service Management | Highly Developed Sales Skills | Business Development Expert | Relationship Management Expert | Strong Relationship Building Skills | Strategic Profit Growth | Change Management Strategies | Consumer Lending | Leadership & Team Building | Whittier College GraduateBachelor of Arts (B.A.), Business AdministrationEconomics Minor DegreeNational Collegiate Dean's List & Dean's Honor RoleWall Street Journal Award Winner
Listed skills include Leadership, Management, Business Development, Strategy, and 14 others.