Gary Hansen Email & Phone Number

Cottage Grove, Mn, Us

United States

Minnetonka, Minnesota, United States

• Guiding product model implementations for over 50 teams in marketing technology, analytics and reporting, and contracts. • Restructured UHC Benefit Operations development team structure around customer needs instead of technology components or skillsets. This includes creating a broader definition of product, determining a product leader for each product, rebuilding teams to be cross-functional and cross-component. Defined five products and restructured more than 40 teams. • Facilitate Product Definition workshops for UHC 3.0 which is the effort to reimagine healthcare. Working to align development teams to customer journeys/product areas. • Lead the Learning and Development function for UHC which includes training, self-study, guiding 4 communities of practice, and building/supporting the Product Development website.

Eden Prairie, Minnesota

• Leader of Product Agility learning strategy for UnitedHealth Groups product transformation. • Managed 6 team members and guided 30+ coaches in training in the US, Europe, and India. Over 8,000 people trained annually. • My team led two learning events annually with over 3,000 attendees. • Developed three internal agile certifications aligned with industry standards. • Co-built and supported UHG’s product development and software development lifecycle.

Minneapolis, Minnesota, United States

• Established scaling approach for 17 teams. Built a cross-team planning approach & impediment removal process. • Trained and coached Product Owners on value estimation, measurement, and Minimum Marketable Products. Reduced hierarchy of Product Owners to have quicker decisions and a more holistic strategy and introduced a tool used for multi-team prioritization. • Facilitated the development of an 8-person Agile Coaching team. Coached, mentored, and guided the team.

Cottage Grove, Minnesota

Clients included 3M, Best Buy, and Thrivent Financial3MEnterprise Coach for Infrastructure, Operations, and Information Security (portfolio of ~1,500 engineers).• Developed training materials for Advanced Scrum Masters. The course is two days of in-person training followed by six weeks of customized training and coaching for smaller cohorts. Best Buy• Partnered with representatives from 20 teams working on the same product. We analyzed the value stream and identified months of lost productivity.• Built a quarterly Product Fair enabling stakeholders to review the product and provide feedback on what to prioritize next.Thrivent• Scrum Master for the technology team that supports Portfolio Managers in the creation and management of fixed & variable income investments.• Taught and promoted Scrum within the organization by coaching Product Owners, team members, and stakeholders. Member of a Scrum team that supported five Scrum teams by consulting on product vision, story map creation, proposals, release plans, and roadmaps.

• Agile coach for four Engineering Managers/Directors and six Scrum Masters at Target.com.• Served as Scrum Master for two Target.com teams responsible for scaling Target’s capability to support demand during peak load.• Implemented Release Planning, Road Mapping, and scaling approach across eight scrum teams.

• Managed two years of information security projects which remediated three critical concerns of regulators. The lead auditor of the OCC said that “the bank’s security practices are now the gold standard for other banks.” These projects utilized Kanban and Scrum. • Developed a two year strategic plan which included planning programs/projects to create new products and improve operations processes.• Scrum Master/Lead for a 40,000-hour agile project that upgraded an Online Banking application and infrastructure. The project utilized sprints and iterative delivery.• Completed internal audits of all project documentation including SDLC. Co-taught classes and SDLC and project documentation.

• Demonstrated capability at managing three to five business, software, and/or infrastructure development projects at a time with budgets ranging from $300,000 to over $9 million. Project teams have been comprised of 10-35 members representing as many as eight different business units.• Awarded the 4th Quarter IT Excellence Award by CTO and won the 2012 Annual CIO Award.• Managed two of the top three governance prioritized projects at one time. These are project that have been recognized as being the most critical projects for the corporation.• Develop and implement Project Management and System Development Lifecycle (SDLC) classes. Training includes e-learning modules, instructor led classes, and coaching/mentoring.• Managed project that brought back Free Checking product which resulted in increased account generation and decreased account attrition. Project included development of marketing launch, revision of sales approach and goals, training on new product, and software development. • Consolidated two corporate operations divisions with responsibility for building acquisition and startup of a 200 person operations center in SD, startup of a 50 person call center in IL, and adding 50 people to the Loss Prevention department in MN. Project scope included staffing (300 employees), training, facility build out, furniture set up, infrastructure/networking, and shutting down two 80,000 square foot facilities and eliminating 200 positions.• Coached and mentored 4 Project Management Consultants.

• Implemented a new product which included managing all facets of the project with primary responsibility for 20,000 hours of software development. Recognized by COO for excellence in project leadership.• Managed the business aspects of a project to implement Branch Image Capture. This included communications, training, and documentation for Tellers, Call Center, and Operations. I was also the assistant to the Program Manager and eventually led the entire project. • Managed muliple Lending and HRIS projects.

• Completed needs assessments, helped develop an online registration process, designed curriculum, facilitated classes and helped build the departments budget.• Developed and facilitated courses on communication skills, leadership, management, conflict resolution, customer service, team building, seven habits, delegation, employee retention, negotiation, stress management, and change management (24 classes in total).• Co-developed a Leadership Competency Inventory for IT and Finance directors and senior managers that will be leveraged to develop selection criteria, performance management tools, and a leadership development program.• Increased course participation by 110% within 10 months.

• Developed financial competency models and evaluations for a PeopleSoft implementation, taught 16 trainers how to use the models, and was the approver of all assessments that were developed.• Leader on the change management project team which included facilitating focus groups, and presentations for groups as large as 80 people. Implementing the new enterprise wide financial system directly affected approximately 7,000 employees. The effort included workforce planning, training, performance management, and organization design. • Developed a two-year strategy for training assessment and competency development.• Developed detailed assessment guidelines and strategy for validation of test items.• Audited existing training courses and developed additional course in partnership with multiple subject matter experts.• Provided training on instructional design and facilitation and provided feedback and direction for current trainers.

M.Ed., Human Resource Development

Activities and Societies: Vice President of the University of Minnesota HR Development Organization, active member of the Twin Cities HR.

Bachelor'S Degree, Human Resources Development

University certificates earned: Adult Education, Human Resource Development. Minor: Human Resource Management. Supporting program.

Associate'S Degree, Business Administration And Management, General