Gary Hicks Email & Phone Number

Pinellas County Government

ITIL environment. Dispatched via Service Now ticketing system. Image, configure, repair desktops, workstations, and laptops. TCP/IP Network connectivity. Support Microsoft Windows and Office products. Support COTS and custom software packages. Support wireless connectivity. Virus and Malware removal Via Counterspy, Trend Micro, and Malware Bytes. Configure, and repair HP, Dell laser and inkjet printers. Secure erase retired systems for resale using Kill Disk and DBAN. Cross trained for ACD helpdesk support for internal and external customers. Siemens/UNIFY VoIP Telecom support and trouble shooting. Analog telephone support and trouble shooting BICSI Installer 1 certified installing and terminating data and voice cable. Exposure to Cisco data switch support.

• Dell desktop PC, and Laptop deployment and repair. Hp and other brand printer support and repair• OS support for Windows XP, 2000, 98, 95, and DOS equipment.• Installed and configure required software packages.

• Ghost Imaged, configured, and repaired Dell Desktops, IBM Desktops and Laptops.• Supported Microsoft Windows 95, 98, NT 4, 2000, and XP.• Configured, and repaired HP, and Lexmark laser and inkjet printers. • Installed required software packages for local and remote users.• Assisted technical support on ACD helpdesk phones when requested.• Technical services cage coordinator, overseeing the spare computer equipment storage warehouse.• Built three Windows 2000 member servers from retired equipment and SCSI storage RAIDs.• Gained extra storage space for IT use; ran weekly and incremental backups to DLT tape.

Also known as the Waldec Group.• Dispatched to customer sites to diagnose and repair desktop computers servers and printers.• Installed needed upgrades and repair parts as needed.• Was on loan to University Community Hospital for break fix issues. • Earned Hewlett Packard laser printer and desktop certifications.• Earned Compaq Proliant server, desktop, and laptop certifications.• Earned Novell CNA 4.11 and other classes toward CNE.

• Began as upgrades center specialist recommending components, accessories, and PDA’s.• Advanced to Customer Returns Specialist, restoring returned PC’s to resalable condition.• Advanced to Service / Build Technician. • Built new PC’s to customer order, repaired or upgraded any brand brought in for service. • Earned Comp TIA A+ certification.

• Inactive ready reservist until March 1999• Communication, navigation, electronic counter measures specialist• Training covered electronics principles as related to the F-16 fighter aircraft• Specialized training focused on avionics troubleshooting and replacement, and the proper use of aircraft ground equipment• Earned Airman of the month award for detecting missing fire bottle on F-16 aircraft before takeoff

Aas, Computer Systems

Education record

Activities and Societies: Newspaper staff, Marching and Concert band.