2002-2004 and 2012 - PresentAssist clients in driving cross-functional change through strong and effective program and project leadership.

Ascendex Consulting (www.ascendexconsulting.com) is a growth innovation, execution, and solutions consultancy.

Created and led a $54 million IT “Office of the CIO” function to support the organization during a period of multiple acquisitions, mergers, and reorganizations. Raised level of service to both internal and external customers through disciplined execution, business-focused relationship management, and enhanced budget control and capacity planning. Accomplishments included:• Created and led a Business Relationship Management organization accountable for the two-way relationship with each of the business areas served by IT.• Created, staffed, and led an IT Project Management Office (PMO) accountable for leading the complex regulatory and cross-functional programs.• Created and led an integrated (IT, Business, Finance) Capital Planning and Governance process to facilitate innovation within the constraints of the annual corporate capital budgeting calendar.• Implemented and led an IT Project Portfolio Management process ensuring effective oversight of IT programs to generate planned returns on investment.• Created a framework for determining which projects should be candidates for offshore development.• Led team of business analysts and project managers accountable for complex new business implementations.• Led integration of PacifiCare Behavioral Health IT into OptumHealth Behavioral Solutions.• Led integration of the Behavioral Solutions IT organization into UnitedHealth Group IT. Developed and led communications program to minimize disruption to the Behavioral Solutions business.• Developed strategy that allowed creation and rollout of a new product in half the time and at one-tenth the cost of conventional methods.

Russell Reynolds is one of the largest retained executive search firms in the world. As an Executive Director, I recruited more than 40 senior executives for “C” level positions, particularly Chief Information Officers, and Chief Technology Officers. Clients ranged from Fortune 50 to startups.

Lead a 100-person, multi-location, cross-functional team in the rollout of a new generation of products and services. Reengineered all processes used to sell, install, and support customers on the new products.Major accomplishments include:• Development of new product plans, pricing, and roll-out strategies• Employee and customer communication and change management• Development of new customer installation and support processes, training and documentation• Development of the first customer profitability analysis.

Responsible for business development and delivery of management consulting services to healthcare, manufacturing, financial services, retail and public-sector clients. Led more than forty successful business process reengineering and information systems implementation projects.