• Manage a team of 8 technology team members providing first line support for the Bank’s technology.• Develop procedures and documentation that were used by internal customers as well as external customers for a variety of applications including secure email, Office 365, and Virtual Private Network utilization.

• Technical lead for bank initiative to move towards cloud solutions like Amazon Work Space, Office365, and private cloud computing solutions (Nutanix and VMWare).• Assisted with the development of guidelines and controls that were needed to ensure the safe use of cloud services both in private and public cloud offerings.• Managed migration from on-premise Exchange solution to Office365.• Managed migration of over 1,000 servers from legacy SAN infrastructure to Nutanix hardware, which included moving from Microsoft Hyper-V to VMWare.• Provide the primary point of contact for the users of Information Technology services within Operations, Information Technology, or Finance resulting in strengthened partnership and communication between technology and the business line.• Work with Information Technology team and third party vendors to deliver Information Technology solutions to the business lines.• Partner with business stakeholders to develop and evolve multi-year road maps that align with business line strategic plans.

• Managed an Information Technology Help Desk team to meet the support needs of a 3 billion dollar asset bank.• Main responsibilities included: o Provide daily support of all Information Technology products and infrastructure o Work with third party vendors o Provide input for all Information Technology projects and direction o Disaster recovery planning, validation, and testing o Policy and procedure creation and implementation o Provide support for all telecommunication systems (voice and data)

• Provided support for all Information Technology needs for the Bank• Wrote reports and documentation for Avaya phone system, Fiserv Access Management responsibilities, and other bank related applications• Designed and installed Information Technology systems to desktop computers. These systems included the following: Windows Operating Systems, Microsoft Office product suite, Symantec Anti- Virus, and many Bank specific applications.

• Administrated a phone system for a 500 seat catalog telemarketing center• Provided support for all mainframe and Windows based computer systems