Gary Pass Email & Phone Number

Gloucestershire, United Kingdom

Co-founder of Basker Leitch offering specialist change agent services to the public, private & third sectors. Our work is founded on humanistic principles & practice grounded in over twenty years experience in general management, direct marketing, customer service & sales.Learning & inquiry are core strategies employed directly through a mix of workplace facilitation & formal training. Issues addressed typically include strategy & innovation, leadership & complex change, relationship &… Show more Co-founder of Basker Leitch offering specialist change agent services to the public, private & third sectors. Our work is founded on humanistic principles & practice grounded in over twenty years experience in general management, direct marketing, customer service & sales.Learning & inquiry are core strategies employed directly through a mix of workplace facilitation & formal training. Issues addressed typically include strategy & innovation, leadership & complex change, relationship & influence, teamwork & performance.Case examples: HSBC (Global), Kimberly-Clark (Europe), VW (UK), Centrica/One.Tel (UK/India), Nationwide Trust, Emailogic, Earthwatch Institute (Global), Plan UK, TwentyFifty, Cass Business School, City Lit, Department for Work & Pensions, Waverney District Council. Show less

Oxford, United Kingdom

Appointed to bring breadth & depth of experience in leadership, learning & organisational change for Earthwatch corporate partners. Led the design, development & delivery of significant global programmes for HSBC, which engage staff at all levels in understanding & action that contributes new environmental research data & delivers business projects that improve the sustainability of the bank’s operations. Case examples: HSBC Sustainability Leadership Programme (Global), HSBC Water… Show more Appointed to bring breadth & depth of experience in leadership, learning & organisational change for Earthwatch corporate partners. Led the design, development & delivery of significant global programmes for HSBC, which engage staff at all levels in understanding & action that contributes new environmental research data & delivers business projects that improve the sustainability of the bank’s operations. Case examples: HSBC Sustainability Leadership Programme (Global), HSBC Water Programme (Global), HSBC Eco-finance Programme (India), HSBC Water Research & Learning Programme (UAE). Show less

Milton Keynes, United Kingdom

Core member contributing to the growth & development of the company to become European leader in customer management & contact centre consulting in the 1990s. Starting as front-line 'phoner', occupied senior positions as Head of Marketing Research & Head of Account Management in the 1980s. In the early 1990s led one arm of European expansion as Head of Client Services in the Netherlands. From the mid-1990s contributed to the development of specialist consulting as Senior… Show more Core member contributing to the growth & development of the company to become European leader in customer management & contact centre consulting in the 1990s. Starting as front-line 'phoner', occupied senior positions as Head of Marketing Research & Head of Account Management in the 1980s. In the early 1990s led one arm of European expansion as Head of Client Services in the Netherlands. From the mid-1990s contributed to the development of specialist consulting as Senior Consultant in Learning & Development before co-founding an independent change agent practice - Basker Leitch - in 1999.Case examples: AMP (Australia), Halifax General Insurance, Barclays Insurance, Standard Life, Shell (UK), British Telecom, SmithKline Beecham, Scott Commercial, British Gas, Alliance Gas, Midland Electricity, Eastern Electricity. Show less

Msc, Change Agent Skills & Strategies

Activities and Societies: Advisory Board member of the Human Potential Research Group (HPRG). Founding member of the Change Alliance.

Bsc, Environmental Science

Specialised in Pollution Chemistry, Pollution Ecology and Environmental Economics. Completed original research on an energy analysis.