Maintaining stock levels and ensuring supplies are sufficient to meet the demand of customers. • Wrote a VBA script to assist with weekly stock reconciliation. This program analysed multiple sets of information (extracted from different platforms) providing an easy read root cause analysis for any variances across thousands of transactions.• Created weekly forecasts for our products and collaborating with suppliers for agreement. This was achieved by reviewing point of sales data… Show more Maintaining stock levels and ensuring supplies are sufficient to meet the demand of customers. • Wrote a VBA script to assist with weekly stock reconciliation. This program analysed multiple sets of information (extracted from different platforms) providing an easy read root cause analysis for any variances across thousands of transactions.• Created weekly forecasts for our products and collaborating with suppliers for agreement. This was achieved by reviewing point of sales data taken from supplier portals and working with key stakeholders to agree promotional volumes.• High level of assistance with incoming/outgoing deliveries into our warehouse. This involved obtaining my B1 counterbalance forklift license so that I was trained to load / offload pallets from vehicles into pallet racking. Show less

Achieve operational excellence and industry accreditation, creating a high performing customer experience service• Implementation of a new workforce management system (Calabrio) within the customer service department to drive maximum efficiency and results.• Prepared forecasts for call and non-call workloads and resource and provided written updates of forecast information, enabling true optimisation.• Provide in-depth analysis on agent and queue performance to enable powerful… Show more Achieve operational excellence and industry accreditation, creating a high performing customer experience service• Implementation of a new workforce management system (Calabrio) within the customer service department to drive maximum efficiency and results.• Prepared forecasts for call and non-call workloads and resource and provided written updates of forecast information, enabling true optimisation.• Provide in-depth analysis on agent and queue performance to enable powerful conversations in one-two-ones, increasing personal and business performance levels.• Produce daily, weekly and monthly reports for senior management, showcasing my MS excel, VBA, and Power BI skills with excellent data analysis, presentation and variable selection criteria to navigate business performance. Show less

• Provided excellent communication, and built strong stakeholder relationships with the Business Units, Demand Planning teams and Manufacturing site to achieve the optimal plan.• Built and refined various scenario plans for short to long term planning with a high level of detail focusing on Production to Capacity, and Demand to Capacity. Delivered GAP analysis and provided solutions to identified challenges.• Delivered excellent customer service by micro-managing short term risks… Show more • Provided excellent communication, and built strong stakeholder relationships with the Business Units, Demand Planning teams and Manufacturing site to achieve the optimal plan.• Built and refined various scenario plans for short to long term planning with a high level of detail focusing on Production to Capacity, and Demand to Capacity. Delivered GAP analysis and provided solutions to identified challenges.• Delivered excellent customer service by micro-managing short term risks driven by high volatility demands, or conformance to schedule deviations. Provided solutions to mitigate such challenges and maximised NET cash revenue. Show less

• Identified and delivered seamless customer service during a supply constraint on Jars. Negotiated solution to maintain supply with Purchasing and Supplier. Reduced lead times by 50% and built in safety stock.• Oversaw 400 materials and over 9 different suppliers covering laminates, trays, jars and labels. Additionally, I managed replenishment of raw materials. For example, flavour and ingredients.

• Selected as key user to drive implementation of the new nintex workflow platform. Outperformed expectations and was presented with an annual manager’s award.• Verified the correctness of products’ and clients’ data in an internal database. Ensured adherence to agreed data governance rules. Demonstrating excellent attention to detail, and accuracy of data input capabilities.

• Demonstrated a high level of self-learning by proactively learning Visual Basics (VBA). Wrote scripts to automate manual Excel processes. Reduced approximately 50% of the working week by improving efficiency and enabling focus on other key areas.• Advocated the use of an internal intranet site to centralise reporting documents. Proactively learning how to create and maintain, before providing 1:1 and group training sessions.• Supported the engagement of analytics communities across… Show more • Demonstrated a high level of self-learning by proactively learning Visual Basics (VBA). Wrote scripts to automate manual Excel processes. Reduced approximately 50% of the working week by improving efficiency and enabling focus on other key areas.• Advocated the use of an internal intranet site to centralise reporting documents. Proactively learning how to create and maintain, before providing 1:1 and group training sessions.• Supported the engagement of analytics communities across the BUs using the intranet. Facilitated training and guidance sessions and launched interactive challenges. Show less