Gary Rivers Email & Phone Number

Greater Philadelphia

Greater Philadelphia

• Spearheaded strategic management for GlaxoSmithKline (GSK), Biocair’s largest global client. Implemented operational focus to expand business from core research and development, into manufacturing and commercial business units; provided year-on-year growth, exceeding company targets.• Cultivated and nurtured relationships with key stakeholders at over 20 sites globally; yielded elevated levels of customer satisfaction.• Guided and executed RFI, RFQ & contract negotiations• Implemented regular customer business reviews to ensure alignment and transparency in our partnerships.

Greater Philadelphia Area

• Developed and led operations training across the US, both in person and virtually.• Managed customer complaints and Corrective and Preventive Actions (CAPA) from initiation through resolution.• Served as subject matter expert to clients and colleagues at all levels, on dangerous goods, route optimization, cold-chain logistics, customs import/export requirements.• Generated & updated procedures and work instructions, implementing best practice across offices & teams.• Hosted and managed Customer & Internal Audits, yielding optimal results with minimal findings. Led cross department collaboration with Quality, Operations, Transport, Procurement teams to address audit finding response and assign Corrective and Preventative Actions (CAPA).

Swedesboro, New Jersey

• Oversaw Specialty Courier (pharma, cold chain) business for both internal Thermo Fisher and external customers.• Designed tailored solutions for customers to resolve unique logistical requirements.• Served as primary contact for customer complaints and deviations. Analyzed trends to improve overall customer offering.• Led recruitment, training, development and performance review of five team members, in two locations.

Greater Philadelphia Area

• Managed all operations and transport functions for Philadelphia Office covering PA, NJ, DE, and MD. Oversaw all import, export, overseas and domestic shipping activities, including scheduling and routing.• Collaborated with Head of Global Quality & Compliance to ensure compliance and quality management, including participation in internal and external audits. • Crafted pricing strategies for clients ranging from individual shipment to multi-country clinical trials; consistently achieved and exceeded profitability targets.• Consulted with Global Supplier Manager and Strategic Partnership Manager to lead supplier management of local and global air carriers, truckers & agents.• Facilitated recruitment, training, development and performance review of all PA based staff.

Cambridge, United Kingdom

• Supervised 4-5 team members: oversaw all domestic and international logistics requirements for team specific clients.• Managed production of all shipping documents and tracking of shipments from collection to final delivery; ensured effective and timely communication with customers, carriers and agents.

Cambridge, United Kingdom

• Supervised 4-5 team members: oversaw all domestic and international logistics requirements for team specific clients.• Managed production of all shipping documents and tracking of shipments from collection to final delivery; ensured effective and timely communication with customers, carriers and agents.