Gary S. Email & Phone Number

Spring Hill, FL, US

Tampa, Florida, United States

• Reduced production bugs by 52% YOY through implementing process improvements focused on early defect detection and efficient testing cycles.
• Increased test coverage by 88% by designing and executing comprehensive test plans, test cases, and test suites in Azure DevOps.
• Conducted end-to-end testing, including user acceptance, regression, and release testing, to ensure cross-platform functionality and data accuracy in EHR and reporting platforms.
• Validated multi-payer claims and census data using complex SQL queries in SSMS, ensuring 100% accuracy in transactional data representation.
• Strengthened application security by conducting API security testing with Postman, including GET/POST commands and other endpoint validations.
• Streamlined defect resolution by creating reproducible bug documentation and leading root cause analysis.

Tampa/St. Petersburg, Florida Area

• Reduced eligibility verification times from 30 minutes to under 30 seconds by integrating third-party HL7 processes into EHR systems, improving user experience and data accuracy.
• Prioritized product backlog, refined user stories, and improved feature delivery efficiency by aligning sprint goals with organizational priorities.
• Collaborated with developers, testers, and stakeholders to communicate product vision and resolve impediments, ensuring timely sprint completions.
• Leveraged Agile/SCRUM methodologies to align the product roadmap with company objectives, resulting in an estimated 30% faster feature rollout.

Tampa/St. Petersburg, Florida Area

• Developed and implemented technologies for API and HL7 integrations, improving interoperability and accuracy in data exchanges with third-party systems.
• Supported research and development efforts by gathering data, performing analysis, and reviewing proposals to ensure alignment with project goals.
• Verified functionality and performance of new software during testing, supporting reliable product releases.
• Increased technology adoption by conducting end-user training sessions and creating clear documentation.

Tampa/St. Petersburg, Florida Area

• Promoted 57% of direct reports through mentoring, visibility opportunities, and career development support.
• Improved support team efficiency and client satisfaction by streamlining workflows, resulting in 78% faster response times.
• Directed the implementation of Jira Service Desk and Confluence software within tight deadlines to improve team collaboration and issue tracking.
• Created standardized training documentation that reduced onboarding time for new employees by 40%.

• Enhanced system reliability and user satisfaction by managing hardware/software setups and addressing client concerns with a customer-first mindset.
• Updated and standardized client training materials, ensuring consistent quality and usability.
• Administered user accounts through Active Directory and streamlined secure access control across multiple platforms.