- Lead a 300+ employee team in strategic initiatives and daily operations, enhancing cross-functional collaboration and support for Amazon Sellers across the EMEA region, improving team productivity by 20%.- Led the establishment of clear, actionable metrics and performance goals, aligning with the company's objectives and operational efficiency targets, including P&L management. Resulting in a 15% improvement in operational efficiency.- Conducted in-depth root cause analyses, leading to tactical solutions that improved seller experience and site performance.- Enhanced process efficiency and employee satisfaction by 15%, surpassing targets through strategic improvements amidst rapid company growth- Initiated and steered the DEIdecoded project, a pioneering initiative across EMEA designed to elevate awareness, educate, and bolster inclusion throughout the company. This strategy significantly enriched our corporate culture and established our department as a vanguard in DEI practices, catalysing widespread positive transformation and fostering a more inclusive environment. Additionally, led efforts to enhance diversity, equity, and inclusion in the workplace, achieving a notable 20% rise in diverse hiring and enhancing team representation.- Developed comprehensive training programs for team members, focusing on operational best practices, customer-centric approaches, and leadership development, leading to a 15% increase in employee performance metrics and career advancement opportunities.- Introduced Agile methodologies across departments, enhancing project efficiency by 12%.- Spearheaded crisis management and business continuity plans during the COVID-19 pandemic, ensuring uninterrupted operations and employee safety, earning accolades for organizational resilience.

- Directed operational management of 5 multilingual departments with 100+ employees, supporting global commercial banking operations across EMEA and the Americas.- Developed and implemented strategic objectives that identified and mitigated risks, capitalizing on opportunities to improve service delivery, resulting in a 30% increase in operational efficiency and customer satisfaction- Cultivated strong stakeholder relationships, driving new business opportunities and digital product enhancements through partnerships with Fintech firms.- Represented Deutsche Bank at industry events, networking with key partners, competitors, and clients.- Championed a robust compliance and risk management framework, exceeding industry standards and reducing compliance incidents by 40% through targeted training and process optimization.- Forged strategic partnerships with Fintech firms, driving innovation in digital banking products and services, which generated 15 new business opportunities and a 25% increase in digital product adoption among clients.- Represented Deutsche Bank at key industry summits and conferences such as the SEPA Summit 2019 and BACS Participants Conference, fostering valuable connections with industry leaders, partners, and clients.- Ensured a strong risk-awareness culture and adherence to all relevant legislation, policies, financial regulations, and industry codes of practice, resulting in a 20% reduction in compliance-related incidents.- Led the development and execution of strategic projects from inception to completion, resulting in a 15% increase in market share and expansion of services into new markets.- Implemented streamlined financial and regulatory reporting processes, reducing reporting cycle times by 30%.