Our technology helps to deliver sustainable, equitable, and connected passenger journeys. - P&L responsibility for the Australia & New Zealand TIMS Public Transport ERP business - Lead the Professional Services and Customer Care teams in customer engagements. - Build & maintain loyal, strong & strategic relationships with customers' executives and key staff stakeholders. - Own the customer relationship within the ANZ Bus business at the executive operational level & adopt a regular cadence of strategic meetings to drive customer success & TIMS business outcomes. - Identify & monitor customers' organisational goals, business problems and barriers to success & facilitates finding the solutions to address them. - Design and operationalise process improvements and new billable services that add value to our customers.

We make supply Chains work. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks over 1 billion shipments annually for the world’s leading brands. Here is a short, 2-minute video I produced illustrating the problem we solve for our customers. https://youtu.be/la2CH7u4g0A- Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams - Form relationships and educate the customer on new product introductions and features to drive optimal product use - Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests - Monitor customer health and risk. Develop and execute success plans working with customer support, product development and engineering - Facilitate Quarterly Business Reviews with customers - Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction - Identify opportunities for upsell alongside sales and account management team

Data Intensity expertly manages complex Oracle workloads on any cloud.Responsible for coordinating the delivery of services to key enterprise customers in APAC, playing a vital role in creating long-term healthy service provider-customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility is governance across all areas of their services including service management and SLA compliance, incident, change and problem management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

My role as a Customer Success Manager is to drive value outcome conversations with key Customer Business Decision Makers. GrassrootsIT helps businesses focus on their core business through the provision of reliable IT solutions with predictable costs. Secure, High-Speed networks. Trusted Technology Advisors with up-to-the-minute expertise .. Scalable, customized, mobile and cost-effective Cloud Services..

IT Audit for SEQWater IT Audit for St Andrews HospitalDeloitte - Telephony decommissionQLD Treasury - Workstation Rollout

Endeavour Foundation is a not-for-profit charity headquartered in Brisbane, Queensland, Australia. It is one of the largest disability service providers in Australia.I was engaged to conduct an audit of IT and plant infrastructure across the expansive environment.

PharmaData is a pharmaceutical data analytics company, specializing in data extraction and business intelligence for the pharmaceutical industry in Australia and internationally.We’re shaping the future of how data is used to boost profits and create meaningful and lasting change.

Transformation Project - Home Claims & Assessing Develop a scalable operation that will deliver sustainable results, efficiency, service and cost savings for a rapidly growing portfolio.

PharmaData is a pharmaceutical data analytics company, specializing in data extraction and business intelligence for the pharmaceutical industry in Australia and internationally.May 2014 - Awarded the PharmaData "Data Ninja" award for delivery.

Project Management : Wilson HTM Investment to migrate its complete IT infrastructure and application delivery to the IntraPower Cloud Computing platform in a 5 year $16m project.- Project Management – Delivery of Numerous Cloud Implementations, Migrations and Decommissions.- Service Delivery Management - Manage customers through stabilization to successful transfer to steady state operations - Account Management - Customer Relationship Management with End Client including negotiation and resolution of disputes - Provide On-site Project Engineering services to support businesses through transition

Project Management : Wilson HTM Investment to migrate its complete IT infrastructure and application delivery to the IntraPower cloud computing platform in a 5 year $16m project. ------------------------------------------------IntraPower is a public company listed on the Australian Stock Exchange (ASX:IPX) and the leader in the provision of high availability On-Demand Information, Communication, Technology & Telecommunications (ICT & T) services to the Corporate and Government sectors. IntraPower’s speciality is ensuring that IT&T never distracts its clients from focusing on their core business.Uniquely, IntraPower delivers the entire solution across a Trusted Cloud as a single source provider. The IntraPower High Availability Network (IHAN) delivers the Business On-Demand solution over two blue cables on a carrier diverse network ensuring highly reliable, secure, private and high performance access to the Virtual Desktop.>> IntraPower rebranded to Trusted Cloud

Responsible for the management and business outcomes of AoD Japan. In first year of operations, AoD AP account achieved 100% rating in Voice of Client Customer Satisfaction feedback survey. Consistently exceeded contracted metrics for speed of response and system uptime. Measurably improved client management, client satisfaction, and client references through delivery excellence from activation/ transition projects through ongoing support and - Primary focal point for IBM delivery services. Lead service delivery team according to defined scope of services, statement of work, Documents of Understanding and intercompany country agreements.- Delivery Project Executive - Customer relationship management with end client(Starlecs Corporation, Japan) including travel to customer site in Japan and face to face relationship management.- Manage and lead teams/individuals, provide guidance and effectively communicate contract objectives, set direction, scope and commitments. Negotiate with team members, suppliers and vendors on schedules for delivery of services. Participate in customer negotiations, understand changes and subsequent impact to the delivery of the contract, and communicate these changes effectively to the Service Delivery team.- Manage IBM Australia AoD Technical team, consisting of Technical Specialists, SAP Basis Engineer. Network Administrator, Project Delivery Executives and Project Managers.United Kingdom - June 2007• Site visit to IBM Warwick Data Centre• Network with IBM EMEA Executives. Gather Lessons learned from IBM Europe AoD operations launch to assist with startup of Asia Pacific operations. United States - October 2007• Site visit to IBM Phoenix Service Centre• Coordinate with IBM US Executives to ensure alignment of service delivery between IBM USA, IBM EMEA and IBM APAC.Japan - Periodic• Site visits to IBM Applications on Demand Clients in Japan. • Network with IBM Japan Executives. Provide education on IBM AoD business model.

Deployed IBM standardized ManageNow! System to replace in-house technical support solution. Automation and Self-Service options resulted in 80% reduction in volume to the on site technical support teams.

- Australia/New Zealand Technical Service Centre(Apple Computers) - Japan Technical Service Centre(Apple Computers) - Japan Technical Service Centre (Apple iPod product)

Responsible for motivating, leading and supervising a team of Technical Operations professionals. Achieve a high level of Customer Satisfaction with technical services provided including System Administration, Telephony Administration, Deskside Support and Audit Compliance.

Security Compliance(ITCS104)

Provide accurate and timely technical assistance to Japanese end users of the IBM Personal computer range in the Japanese language.

http://www.defencejobs.gov.au/army/jobs/Rifleman/