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Conscientious Leader, Director and Programme Manager with over 25 years’ experience in the IT Services industry including 15 years within senior management. Highly experienced in driving departmental restructuring efficiencies, effectiveness and standardisation through process review, rationalisation and consolidation. Strong leadership and mentoring approach incorporating collaboration and performing team dynamics through empowerment, empathy and agility. Operating across the contracting lifecycle through initial engagement to contract award, transition and supporting optimisation within business as usual. Possessing excellent organisational, analytical and technical skills and consistently showing initiative, enthusiasm and a drive for new challenges and stretching one’s comfort zone. Ability to work independently or lead virtual or co-located teams of all sizes, disciplines and culture to deliver programmes within scope, budget and quality.Key Skills:• Senior Management, Tactical and Strategic Management• Organisational restructure, efficiency driver, critical thinker and implementer • Multiple workstream and people management• Extensive 3rd party management – technical and strategic relationship owner• Programme, Portfolio and Transition excellence• Programme full life cycle design and delivery - Pre-sales, implementation and transitioning to service• Information Technology Outsourcing (ITO) & Business Process Outsourcing (BPO)• Skilled in projects such as: Infrastructure, Software, Managed Print Service (MPS), Document Transactions Process Services (DTPS), Workflow Automation, Lean Process review, and Business Improvement / Restructure• Rescuing failing projects• Organisational re-structuring, procurement, transition, infrastructure or business process project experience (current state to future state)• Senior stakeholder engagement For full access to my profile and experience, please request to become a connection
Happy Moose Ltd
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Owner And ConsulantHappy Moose Ltd Jul 2017 - PresentRochdale, United KingdomHappy Moose are providers of quality project and delivery consultancy. We can provide you with products and services that make your business modern yet flexible, whilst guiding and supporting you along that journey.We specialise in business change and process. Get in contact to see how we can help you.
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DirectorBentleys And Bardots Jul 2020 - Jun 2023United KingdomStart up fashion brand
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It Programme Lead - Department Of Health And Social CareMozaic Services Limited Jun 2021 - Mar 2023Manchester, England, United KingdomManaging the inbound IT programme of a government dept split and merge. Including discovery and transition of laptops, mobiles, Microsoft tenant to tenant migrations, applications / data / systems to potential new hosting solution. Management of roadmap and detailed planning, leadership of over 30 resources form multiple suppliers and internal, budget management, governance and leading delivery. -
DirectorSports5 Limited May 2019 - Jun 2022RochdaleWorking with the sports sector to enable digitisation and modernisation through technology.
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Director Of Operations (Interim)Squashed Pixel Jan 2021 - May 2021United KingdomResponsible for the Operations team and managing the rapid growth of our new Service offerings -
Interim Operations ManagerSquashed Pixel Jun 2020 - Jan 2021United Kingdom -
Programme Director, Assurance And Technical Account ManagementMethods Feb 2019 - Jul 2020Manchester, United Kingdom -
Project ConsultantMinistry Of Justice Uk Jul 2017 - Feb 2019London, United KingdomSuccessfully delivered 15 application migrations over 30,000 users, to Amazon Web Services (AWS) and hybrid cloud hosted by 6Degrees. Mix of agile and waterfall, C-level senior stakeholder management, multiple suppliers, overall team size of 90+. Delivering BPSS cleared IT Project consultancy for several projects including EUCS migrations of multiple departments / ALBs to a new Office 365 and device solution, and assorted Datacenter migration activities. -
Commercial Operations DirectorM2 Jul 2016 - Jun 2017Manchester, United KingdomReporting to the COO, ownership of over 30 FTEs from Sales Order Processing, Supply Chain and Procurement, and all strategic supplier accounts. Key contact for OEM relationships.Supply Chain: Created formal supplier frameworks across multiple suppliers with the largest TCV of £15m pa. Defined the strategy to shape and grow these accounts and move to a service rather than a supplier. Defined projects to implement use of alternative products and drive annual savings of £2m+. Identified and set up new suppliers negotiating T&Cs and rebates etc.Sales Order Processing: Restructured to a towered and flexible model to increase value add to the business. Implemented continuous learning to reduce unjustified spend. Outsourced pre-configuration of devices to drive speed and cost efficienciesCommercials: Created a commercial department and processes. Owned pricing and worked with key OEMs to launch new products, define pricing strategies, work with sales to define the price to win. Also reviewed service P&L and identified areas and strategies to improve loss making accounts and devices. -
Head Of Mps Presales And Implementation, Professional Services (Uk)Xerox Jun 2015 - Jun 2016UkResponsible for the Managed Print Service (MPS) Presales and Implementation Analysts, totalling 30+. PS&I design and implement Xerox MPS technical solutions and related next gen offerings.Key activities include reshaping the department, defining the implementation and design strategy, driving efficiencies, and supporting Xerox core sales to deliver service excellence and market leading solutions. -
Professional Services Regional Manager, Transition And TransformationXerox Jan 2014 - May 2015Manchester / Northern Uk And NiPart of the UK ELT and reporting directly to head of UK Professional Services and part of an organisation structure of around 50, I am the regional manager for the Northern region (south Birmingham upwards, Scotland and NI) with direct team management responsibilities for over 18 PMs and Transition Managers. In addition I am a practicing Programme Director specifically for financial services clients. Key deliverables are pre-sales planning, programme & project design and financials, initiations and overall corporate governance, managing all regional resource requirements, escalations and helping to define and structure the tactical and strategic elements of the organization. Managing multi-disciplined projects, mainly MPS deals, and directly overseeing governance and escalations for 30+ contracts within my region with a TCV of over $60m. I am also directly responsible for the programme governance for a single $50+m TCV account (RBS), which has seen additional, scope change and revenue opportunities personally identified, created and successfully closed. Responsible for resource management / allocation, pre-sales activities, daily transition delivery escalation point, and ensuring governance and global process standardisation across the organisation.I am heavily involved in defining the strategy for T&T UK wide. This includes resource needs, processes, efficiency and structure. In addition to this strategic working, I have internal projects working directly with the UK CEO, UK CFO, European Services Director among other senior management. -
Transition Programme ManagerXerox Mar 2012 - Dec 2013Uk WideResponsible for transition programme engagement in pre-sales and delivery for DTPS, BPO or MPS solution to a variety of clients and sectors including Financial Services, Public and Private Sectors. Managed a UK wide programme to a Financial Services client. The programme delivered an Managed Print Service and print infrastructure programme, transforming 145 sites across UK and Ireland to 45,000 users and deploying around 3200 devices.• Led 6 related projects to move to a future design including MPS, workflow automation and mobile technologies• Programme management consisting of 10 PMs and their UK wide deployment teams, Total programme resource of over 50+• £34m TCV• Director facing, both internal and external• Programme management and Prince2 governance• Responsible for defining strategy and managing programme escalations• Recruitment and creation of PMO and processes to provide structure and standardised ways of working• Supply chain management, including process review and re-design
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Implementation Programme ConsultantBritish American Tobacco Sep 2011 - Mar 2012London / Across Europe• Senior stakeholder management – Gaining buy in and resource allocation. Main relationship holder for all projects across the programme• 3rd Party supplier Responsible for rolling out and implementing a 3rd party outsourced service desk to End Markets across Europe.• Prince2 multiple projects / implementations facilitation using matrix management of End Market resource and supplier management (Fujitsu)Leading the European stream as part of the Global implementation team which included streams in Kuala Lumpur, South Americas, Romania, Denmark, Poland, Hungary, Latvia, Lithuania -
Programme Manager Transition - Team LeaderXerox Jul 2010 - Sep 2011Practising Programme manager managing a team of five PMs / Programme managers which included direct management, project / programme escalation. Direct report to Head of UK Transition and Transformation, and working closely with Xerox UK Board to define and achieve the strategic plans of the organisation. • Provided transition consultancy and input to solution tenders for services valued at $100m+• Portfolio management of approx. 20 projects with total value of £20m+ including Mailroom relocation and Document Management solution• Programme led and delivered internal strategic programme consisting of five work streams to relocate and transfer 20+ workloads from one delivery centre across four other delivery centres. This was working closely at director level within Xerox leading to an organisational restructures and consolidation of Regional Service Delivery Centres closing 2 sites and achieving savings of over £2.5m annually in employee and premises overheads• Delivered a variety of projects / programmes - Business Process Outsourcing, Managed Print Services, Pre-Sales tenders and bids, Due Diligence• Matrix Management of multiple teams, across multiple locations and countries / time zones• Exposed to multiple sectors including Public Sector and Financial Services -
Project / Programme ConsultantAqa Dec 2007 - Jul 2010• Prince2 and MSP frameworks with portfolio budget management of approx. £1.7m• Procured and implemented new OnScreen testing platform integrated in to back end systems for exam marking and results management• Managing multiple team leads to deliver software developments and transition to service • Programme initiation and management – Blueprints & benefits management, programme plans etc• Projects include procurement, business process change, software development, infrastructure and creation of managed services -
Senior Transition Consultant / Itil ConsultantAlfred Mcalpine It Services Jul 2007 - Nov 2007Engaged as a Senior Transition Project Manager to manage the projects / programme of work covering the delivery of Service Improvement and ITIL framework projects using, and implementing where required, Prince2 Methodology. • Delivered new business processes including the technical requirements and create the baseline for future customers using the current Business As Usual (BAU) teams • Processes reviews of Request Management, Change and Release Management, Service Level Management, Relationship Management, Infrastructure Backup Management, Software Asset Management -
Transition Project ConsultantEds Mar 2007 - Jul 2007DII(F) infrastructure project for EDS who are the principal lead in the ATLAS consortium. My role is to prepare and project manage a Take on Service Plan for the Communications and Information Services (CIS) Northern region (Northern England, Scotland and Northern Ireland). This entails creating a detailed document and a fully costed plan for transitioning IT services and support personnel across the region to ATLAS from the transition day until the DII (F) infrastructure project is fully functioning across all the bases and facilities in the future.Liaising with the IT managers, support teams and the customer representatives at each of the bases, collecting the extensive data on UAD count, server numbers, applications, infrastructure, personnel, licenses and much more.o Project Investigation / Due Diligenceo Project and resource planning, reporting, risk and issue identificationo Customer facing with current Service Management and Intelligent Customer Groups. -
Technical Services ManagerFujitsu Services Sep 2006 - Mar 2007Department for Constitutional Affairs (DCA) and Commission for Social Care Inspection (CSCI)Responsible for team management of two Remote Server Management Wintel teams across two sites in Manchester and Wakefield, totalling 25 people on government contracts for DCA and CSCI. In addition to day to day management of staff and service, cost centre accounting and budgeting, I was also involved in Transition management of new a new work load requiring the creation and identification of the 2nd and 3rd line support teams. I was also involved as the Infrastructure Services Project lead for an internal reorganisation project.o Following and adhering to FJS ITIL Frameworko Financial control responsibility for three cost centreso Transition Management of new workload of a financial cliento Planning for exit of DCA and CSCI 2nd line service due to contract cessation -
Infrastructure Services Project ManagerFujitsu Services Apr 2006 - Sep 2006Provident Financial UK Insight DC hostingResponsible for delivering a new solution of 160 blade servers and replicated LAN across two near shore data centres including the splitting and migration of services and UK data following an organisational split for Provident Finance. Involved from Bid process, presentating to client and internal stakeholders successfully gaining approval. Project docs included PID, Budget, Project Plan (including resource plan), extensive Change Management, Risk and Issues Log, Reporting to all parties (Client, Project Board, 3rd Parties etc), Lessons Learnt, Project Close Document, and Acceptance Into Service.o Prince2 frameworko £2.1m budget monitoring and controlo Reporting directly to Programme Manager, heavily customer facing, managing 3rd parties providers (BT, O2, HP, Bell Micro and OpenPSL)o Matrix managing virtual project teams to meet deliverables. Team consisted of 15 Designers, Technicians, Project Control and Teams located in UK and NI -
Infrastructure Services Project ManagerFujitsu Services Mar 2006 - May 2006• Provident Financial WAN DSLResponsible for ensuring delivery of a 28 site DSL WAN and Desktop roll out to Republic of Ireland branches, including WAN access to UK networks, replacing ISDN solution.o Involved from rollout to project closeo Budget control of £250,000o Following Fujitsu Services best practice for project management methodology using the Prince2 frameworko Reporting directly to Programme Manager, customer facing, and managing 3rd parties (EIRCom, Interfusion, BT, Telecity and 3rd parties cabling installation engineers) across UK and EIRE to deliver milestoneso Project planning, resource planning, finance, reporting, change, risk and issue managemento Managing the logistics of building kit in England and shipping to ROI for install and roll outo Matrix managing the team of 10 engineers, designers, ISP network technicians across the UK and EIRE -
Infrastructure Services Risk ManagerFujitsu Services Jan 2006 - Mar 2006Infrastructure Services Risk ManagerResponsible for creating and implementing a new risk process across the IS Project Directorate requiring liaison with all levels from Project Managers to Directorso Providing support, advice and guidance for the project organizationo Facilitating the risk management process of the top 5-10 project / business risks including the contingency budget controlo Weekly / Monthly reporting to Senior Managemento Working as a senior lead within the Project Management Office -
Infrastructure Services Project ManagerFujitsu Services Jul 2005 - Dec 2005Whitbread PTI DSL WAN rolloutResponsible for Delivering 150+ DSL WAN via FJS MPLS and VPN including Desktops roll out to Whitbread Premier Travel Inns working directly with Client PM.o Involved from PID to Project Closeo Project planning, Resource planning (FJS and 3rd parties), progress tracking, reporting, change, risk and issue management, procuremento Liaising with Client, Account and Service Management, 3rd parties (BT, Kingston Communications and 3rd party network / infrastructure installation engineers)o Remote managing virtual teams across England -
Infrastructure Services Project ManagerFujitsu Services Jun 2004 - Jul 2005ASPIRE NIRS Phase 3 TransitionResponsible for transition and migration of systems to a new FJS hosted solution plus delivering a work package for HR to aid the relocation and TUPE of the 15 UNIX support personnel. Responsible for the planning and managing the end to end provision and implementation of own use IT for seven support sites around the UK including: Secure LAN / WAN Desktop Secure Roomo Involved from PID to Project Closeo Project planning, tracking, reporting, change, risk and issue managemento Creation and management of virtual teams across England including designers and technicians o Meeting and reporting fortnightly with Client and Stakeholders, 3rd parties (Inland Revenue, BT, EDS, CGeY, Accenture and 3rd Party Network installation engineers) and Senior management -
Infrastructure Services Project ManagerFujitsu Services Jun 2003 - Jun 2004Aspire NIRS Output TransitionDelivering work packages of due diligence for printing and the TUPE of 27 staff and output systems to Fujitsu Serviceso Work package planning, tracking, reporting, change, risk and issue managemento Management of virtual teams from FJS, EDS and Cap Gemini across England and Scotland -
Operations Support AnalystFujitsu Services Nov 2001 - Jun 2003IBM VM VSE and OS390 operations support analyst for BMI, DVLA and Aegon, and UNIX support for DVLA, BMI and internal projects (i.e, running Linux on IBM VM)o Migrations of Mainframe systems to UNIX OLAS (Online Accounting System) VSE systems to Oracle based in the USA Passenger ticketing systems to UNIX based platform in India Engineering system to UNIXo Project Managed development of UNIX FTP Print server o Providing call out 24/7o Documentation and Skills transfers -
Ibm Mainframe OperatorFujitsu Services Mar 1998 - Nov 2001o IBM VM/VSE, OS390 and Unix Operations ICL / Fujitsu (Mar 00 – Nov 01)o IBM VM/VSE and UNIX Operations British Midland Airways (Mar 99 – Mar 00)o IBM VM/VSE Operations Wm Morrisons PLC (Mar 98 – Mar 99) -
SoldierHm Forces (Army) Corps Of Royal Engineers Sep 1993 - Apr 1997UkHM Forces Army - Soldier / Trained Killer :)
Gary Whitbread Skills
Frequently Asked Questions about Gary Whitbread
What company does Gary Whitbread work for?
Gary Whitbread works for Happy Moose Ltd
What is Gary Whitbread's role at the current company?
Gary Whitbread's current role is Director.
What is Gary Whitbread's email address?
Gary Whitbread's email address is ga****@****aic.net
What is Gary Whitbread's direct phone number?
Gary Whitbread's direct phone number is +4478341*****
What skills is Gary Whitbread known for?
Gary Whitbread has skills like Outsourcing, Change Management, It Service Management, Service Delivery, It Outsourcing, Project Delivery, Managed Services, Transition Management, Itil, It Management, Management, Project Management.
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Gary Whitbread
Experienced Tech Leader | Infrastructure & Transformation Expert | Driving Success With Strategy & Hands-On ExecutionMilton Keynes -
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gary whitbread
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Gary Whitbread
London
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