National Account Manager
CurrentA member of the AAMC team since 2006, I have directly contributed to its ongoing evolution, firstly as SA State Manager, subsequently taking on WA (2012 – 2016) and now, holding the position of National Account Manager. In this role, I ensure the delivery of client requirements, optimising operational performance and embedding an agile and empowered culture. As the intermediary between the client and provider, I partner with the AAMC executive team and frontline staff to implement new systems, frameworks and ways of working that strengthen operational efficiency and enhance client experience. Crucially, I advocate on behalf of our insurer clients, driving service excellence through the development and execution of SLA’s, operational business rules and tailored processes, consistently meeting quality, cost and turnaround KPI’s, to exceed client expectations within a highly regulated landscape.