Head Of Product
CurrentI led the assembly of a product team focused on launching a new SDK product. My approach centered around understanding our customers' needs through in-depth interviews, following the Jobs-to-be-Done (JTBD) methodology. The feedback gathered was instrumental in shaping our product roadmap, ensuring we focused on the features that mattered most to our users.Additionally, I compiled a comprehensive Customer Journey Map (CJM) for developers, identifying critical pain points in their experience. This insight was key to refining our SDK, making it more user-friendly, and significantly enhancing its adoption rate.