NVL Fashion and Retail is a 27-year-old enterprise situated in the heart of South Delhi that deals in Apparel and Blended Cloth segment catering the utilitarian needs of the Retail customers. I have worked across various verticals here to make the business practises streamlined and efficient.Key Responsibilities:• Headed the Sourcing and Procurement section of the outlet streamlining the process of purchases from 50+ dealers and manufacturers from 2 of the biggest wholesale markets in Delhi• Managed after-sales services including exchanges, returns and queries with up to 100 customers/month• Regulated Inventory modeling, Vendor Management and credit note of the firm• Handled the marketing and advertisements budgeting of the outlet including designing of marketing collateralsKey Initiatives:• Introduced vendor management system thereby benchmarking all the past purchases with the current market rates and hence changed certain procurement location reducing the sourcing cost by 15%• Implemented a 30 days exchange policy thereby increasing the customer satisfaction and footfall in the outlet• Boosted the topline of the firm by 20% by introduction of certain premium products and apparels