Gaurav Devgan Email & Phone Number

• An energy-driven professional offering over 18+ years of rich & qualitative experience in Field Operations, Technical Support, Product & Service support functions in After-sales Operations• Proven track record of managing the service operations & maintenance, implementing services process & policies for the organization, and ensuring accomplishment of the business goals • Excellence in developing strategies for establishing primary & secondary networks of parts & services, business process analysis & process optimization, cost control & revenue maximization from various business solutions• A keen planner & customer-centric professional with significant experience in managing all aspects of service functions encompassing workshop and field service• Resourceful at maintaining business relationship with business partners to achieve quality product and service norms by resolving their service-related critical issues• Expertise in managing complete After-Sales Operations and delivering quality service & top line profitability of the organization• Skilled at monitoring & motivating the workforce to enhance their efficiencies and assisting them to deliver quality services to clients, implementing various techniques for improving the process operations along with cost effectiveness• Hands on experience with parts & services related marketing campaigns

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  Assistant General Manager

  Chevrolet Sales India Pvt. Ltd.