A competent professional with nearly 3 years of experience in Technical Support, System Administration and Troubleshooting Skilled in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management Renowned for acting as an escalation gate to resolve critical issues of the team members Proficient in setting up and managing network environment of Wired and Wireless LAN (Local Area Network), DNS, Active Directory and DHCP A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support Capabilities in ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes Team-based management style and excellent interpersonal and communication skills