Gaurav Sharma Email & Phone Number

Bangkok Metropolitan Area, Thailand

Worked on Genesys software - Dynamically configuring and routing call flow and voice flow on input from customers call. API layer (Scala) to enable A B expermentation on new feature.GDPR and PII Compliance data - Indentification and sepration PII data. Encryption of customer data. Implementing API layer (Scala, C#.net and.Net Core) and API client to all.

Bangkok Metropolitan Area, Thailand

• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Collaborate with internal teams and vendors to fix and improve products
• Provides information by collecting, analyzing, and summarizing development and service issues.

Bangkok Metropolitan Area, Thailand

• Managing and leading team members, allocating resources among team members and guiding team members during the project, till final delivery
• Providing end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
• Participate in application architecture functions
• Facilitating high-end technical support on IT Systems, managing incidents and ensuring high end-user satisfaction levels through prompt solution of their problems

Phuket, Thailand

• Mapping requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirements
• Providing end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects
• Managing and leading team members, allocating resources among team members and guiding team members during the project, till final delivery
• Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion & delivery of the project
• Handling various technical aspects like project documentation, system design & integration, monitoring critical paths & taking appropriate actions
• Delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client

Phuket

• Performs and leads the technical design and development of application using existing and emerging technology platforms
• Participate in application architecture functions
• Estimates and defines time tables and project tasks; analyzes and estimates cost and time. Leads change impact analysis
• Creates and review unit and test plans. Identifies opportunities to improve testing process
• Performs and leads design, coding, testing, implementation, and documentation of solution
• Develops basic and detailed program specifications

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

Education record