Gaurav Sharma Email & Phone Number

Bangkok Metropolitan Area, Thailand

Worked on Genesys software - Dynamically configuring and routing call flow and voice flow on input from customers call. API layer (Scala) to enable A B expermentation on new feature.GDPR and PII Compliance data - Indentification and sepration PII data. Encryption of customer data. Implementing API layer (Scala, C# .net and .Net Core) and API client to all backend systemFlights Backend System - Implementing Flights backend system (Scala API, Akka, Playframework, React with redux ) to enable and enrich opperations like manage post booking flow which include but not limted to Cancellation, Refund, Amend flights bookings, Send customer notification realtime.

Bangkok Metropolitan Area, Thailand

• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.• Collaborate with internal teams and vendors to fix and improve products• Provides information by collecting, analyzing, and summarizing development and service issues.

Bangkok Metropolitan Area, Thailand

• Managing and leading team members, allocating resources among team members and guiding team members during the project, till final delivery• Providing end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects• Participate in application architecture functions• Facilitating high-end technical support on IT Systems, managing incidents and ensuring high end-user satisfaction levels through prompt solution of their problems

Phuket, Thailand

• Mapping requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirements• Providing end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects• Managing and leading team members, allocating resources among team members and guiding team members during the project, till final delivery• Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion & delivery of the project• Handling various technical aspects like project documentation, system design & integration, monitoring critical paths & taking appropriate actions• Delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client• Facilitating high-end technical support on IT Systems, managing incidents and ensuring high end-user satisfaction levels through prompt solution of their problems• Administering daily operations to ensure that the network and the infrastructure are up & running and as a whole provides a high degree of reliability and availability

Phuket

• Performs and leads the technical design and development of application using existing and emerging technology platforms• Participate in application architecture functions• Estimates and defines time tables and project tasks; analyzes and estimates cost and time. Leads change impact analysis• Creates and review unit and test plans. Identifies opportunities to improve testing process • Performs and leads design, coding, testing, implementation, and documentation of solution• Develops basic and detailed program specifications• Ensures that expected application performance levels are achieved • Designs, codes, tests, debugs, documents, maintains, and modifies computer programs of high complexity, significance, and risk• Leads production support team to investigate, analyze, and resolve complex technical problems. Identifies and manages interfaces, service levels, standards, and configurations • Conducts analysis of organizational needs for the development and implementation of application systems • Monitors operating efficiency of existing application systems• Propose alternative solutions and technologies to improve and bring about high quality system solutions

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

Education record