Gaurav Vaidya Email and Phone Number

*Leadership & Strategic Analysis:* Led a team of data analysts to drive decision-making with data-driven insights, aligning strategies with organizational goals. Provided strategic analysis to optimize operations and support key business decisions.*Data Management & Analysis:*Oversaw the preparation of MIS reports and data analysis to support decision-making and track performance metrics. Conducted trend analysis on claims data, monitored product performance, and managed various data sources including Claims & Investigations.*Operations Management:*Served as the central coordinator for Pan-India Investigation and Claims teams, enhancing communication and collaboration. Managed vendor relations, process optimization, and compliance with SOPs and SLAs. Identified automation opportunities to improve operational efficiency.*Quality Assurance:*Performed central quality checks to ensure report accuracy and compliance. Managed CFR and OFR activities, and oversaw audits and vendor fee reconciliation, identifying operational gaps and potential savings.*System Development:*Played a key role in developing the Anveshak case management module, improving investigation efficiency. Led the requirement gathering and FSD finalization for system development, creating an integrated platform for data and document *Project Leadership:*Spearheaded early investigation projects for motor third-party cases, reducing financial losses by detecting fraudulent claims early. Coordinated with legal, claims, and investigation teams, using data analytics to prioritize cases and integrate automation tools.*Training & Development:*Conducted training for investigation teams and vendors, aligning them with project goals and procedures. Established KPIs to monitor performance and implemented continuous improvements based on findings.*Regulatory Compliance:*Maintained strict adherence to legal and regulatory processes, ensuring comprehensive documentation and robust investigations.