● Accountable for three functions in Professional Services – Delivery, Business Development and PMO.● Drive the strategy, planning, monitoring, governance, and control in the implementation of large-scale enterprise applications for Commercial & GOV Cloud environments.● Incorporated an efficient and repeatable SaaS implementation delivery model achieving Professional Services (PS) margin of 12+%. ● Established a Worldwide Professional Service (PS) revenue forecast model which consistently delivered the target within the deviation of +/- 4% for the quarterly forecast.● Improved Customer Satisfaction (CSAT) score by 7 basis points (YoY) by tuning the SaaS implementations methodology and ensuring projects stay on budget and schedule with high quality (CSAT 85%).● Improved Worldwide Professional Services cohesion and efficiency by bringing Delivery, Business Development, and PMO across the US, UK, and India under one roof and thereby achieving higher utilization.● Remain engaged with customers post-deployment to ensure value is derived from the implementations and accordingly advise or suggest the required actions. ● Have successfully migrated Knowledge from heterogenous environment (CRMs, Document repositories, BI tools) to eGain Knowledge for many enterprise scale organizations. ● Instituted a collaboration process with Sales to pitch Services value early in the Sales cycle. ● Capitalized on the opportunities built on customer escalation

• Manage portfolio as Business Relationship Manager (BRM) in the BFS sector with a P&L of $15M(USD) with 250 team members based across India.• Work with Capgemini Project Management practices for Business Development, RFP and competency building• Build and execute a strategic account (HSBC-GTB) plan that delivers on key business opportunities.• Engage and manage clients at appropriate levels, including senior technology and business executives in the target client• Negotiate commercial terms of engagement and work with the delivery teams and third-party vendors to ensure that project risks are minimized, and project goals are met• Focus on the sale of outsourcing/managed services, applications services, and system integration services• Manage account relationships and build strong client relationships.• Develop and prepare sales forecasts, budgets, and manpower plans.• Negotiation & contract closure- Ownership of all contract negotiations

Gaurav was involved with the NexOSCM Web Interface. The basic objective of this project was to assign a unique CCN associated with Account numbers to customers and make it available via search criteria on the Web page for the end users. He also played the role of onsite coordinator for this project. Technologies involved were HTML and Core Java.

Gaurav was a developer for General Electric customers. Gaurav was trained in Patni as a fresher and worked on HTML, Java, AS/400