Gautam Arya Email & Phone Number

Austin, Texas Area

• Managed and Executed OneCause events on location. • Managed OneCause staff.• Setup and managed the OneCause technology including: OneCause/ BidPal proprietary software, laptops, tablets, credit card readers, OneCause handheld devices, printers.• Managed and resolved all OneCause related client expectations.• Provided software training to client's staff, volunteers and guests.• Reviewed all client auction and guest data and made appropriate changes where necessary onsite.• Worked with client to ensure software was fully utilized to maximize event revenue.

Austin, Texas Area

Austin, Texas Area

• Consulted with over 50 clients for a period of 90-120 days before their events, offering support, resources and best practices for utilizing the BidPal mobile bidding software to achieve their fundraising goals.• On-boarded new clients, helping them utilize the BidPal mobile bidding software to best fit their needs. • Maintained key client data in Salesforce and BidPal Planner.• Kept clients on task to meet key deadlines.

Austin, Texas Area

• Assisted the Regional Operations Manager with hiring and staffing BidPal events in the Texas market.• Implemented a pilot program to update training methodology for new hires• Trained new hIres

Austin, Texas Area

Originally starting as a production company to serve the growing business needs of the Electronic Dance Music Industry in Texas, Unity Street has evolved into a services organization catering to professionals across the Arts, Music and Entertainment Industries.• Produced music/entertainment events while overseeing all aspects of event from cradle to grave.• Structured out business relationships in the EDM sector of the Music Industry.• Contracted a highly motivated team to assist with event marketing and production.• Developed the Unity Street brand by assisting other organizations with their events while maintaining an active presence at events within the artist community• Recruited, managed and mentored talent for the Unity Street Roster.• Generated a database of contact information to ensure engagement of fans and followers.• Leveraged existing relationships with talent to facilitate collaborations• Provided bespoke audio engineering services in both studio and live settingsCurrent and former clients: Tim Shewell, Skye Strickler, John Beaver, Summer Channel, Carrie Solomon, Wes Pearce, J. Scott G.

Austin, Texas Area

• Strategized best locations to place equipment during live performances• Collected payment for services rendered during shows• Ran software and equipment• Created video clips that were later adapted for live performances• Coordinated with other lighting engineers during performances• Maintained equipment when equipment was not being used• Produced interactive laser shows for live performance.

Austin, Texas Area

• Established a cross-functional team to oversee all facets of campground operations as well as artist rider necessities for Art Outside, an outdoor music and arts festival with attendance peaking at 3500+.

Austin, Texas Area

• Mixed FOH and Monitor mixes for 60+ bands over a 4-day period during SXSW• Coordinated and assisted full band changeovers in a span of 10 - 15 minutes multiple times per day to ensure proper adherence to performance time scheduling.

Austin, Texas Area

Austin, Texas Area

• Redesigned sound layout and lighting plot for three separate stages• Managed, maintained and repaired inventory• Trained and mentored additional Audio Engineer• Mixed FOH and Monitor mixes for numerous live bands

• Developed business investment proposal documents• Created marketing plans for global releases of key records• Managed and mentored talent on the Libra Rising roster• Negotiated contracts for artist performances.• Managed artist tours

Austin, Texas Area

• Managed Gold Technical Support Lab and inventory within lab.• QA Tested new systems and devices before they were released such as the Latitude XT Tablet notebook• Assisted and coached Level 1 technicians on technical issues through chat based communication• Attended cross-functional meetings for planning, implementation, and deployment of services strategies for laser imaging products.• Planned and implemented new process and procedures for handling Linux calls in order to ensure that customers were contacted within given Service Level Agreement and that a resolution was provided to them• Managed Linux callback queue for GTS by assigning callbacks and providing guidance to L1 technicians that were selected to handle callbacks• Attended training strategy meetings with GTS Trainer and GTS Training Council to plan, implement and deploy new product and vitality training for the GTS queue.• Identified training opportunities for peers on GTS Resolution Management team and implemented and deployed training to increase team's effectiveness• Managed process and procedures for ftp file transfer handling large files between GTS RM team and premium support customers• Consulted with two separate L1 teams and provided mentorship and technical guidance as needs arose• Attended bi-weekly strategy sessions with Team Leads for liaison teams to identify opportunities for improvement within teams and to assist with L1 career development

Austin, Texas Area

• Developed, piloted and deployed Customer Experience training module designed to to inform and educate L1 technicians in providing superior service to customers in premium support queue, ultimately leading to an overall increase in CE survey scores by approximately 10%• Mentored and coached other technicians to further increase CE scores• Developed and deployed vitality training modules for WWAN cards as well as Biometrics hardware and accompanying security software suite• Planned and deployed new products training for multiple product lines offered through Dell• Received “On The Spot Award” for Driving Technical Expertise and Efficiency within the Client GTS Team

Austin, Texas Area

• Provided first level support to customers and resolved various technical issues• Founded and led the Closed Loop System Subject Matter Expert team to improve utilization of the CLStool in order to have technicians gain a better understanding of resolution failures and what could bedone to prevent them• Trained and coached members of the CLS SME team, while challenging them to help improve the tool toincrease utilization• Assisted the VTF team during newhire call labs by providing a variety of scenarios to push limits oftechnicians call handling abilities in a number of difficult situations. Further honed their CE skills byproviding coaching and feedback during debrief sessions that followed call labs.• Mentored technicians at L2’s request to improve metrics and identify coaching opportunities• Acted as Subject Matter Expert in both Wired and Wireless Networking, CLS, SCSI, and RAID• Worked on and resolved technical escalations for members of the Technical Account Management team• Provided Backup L2 services to other technicians by approving dispatches, offering technical expertiseand staffing NetAgent as necessary when L2s were not available• Facilitated events and potlucks as a member of the GTS Winning Ways team• Led a project creating actionable buckets for repeat calls to allow for data analysis• Reduced the time taken for customer identification during calls by using BPI methodologies• Founding member of the Gold Workstation Queue that handled workstation, wireless, and printertechnologies• Provided failure analysis of Repeat Dispatches for the Gold Workstation Queue• Scrubbed and analyzed root causes of Customer Dissatisfaction for the Gold Workstation Queue• Developed GTS support boundaries for video capture cards and Windows XP MCE• Consistently ranked in top 10 of GTS Floor stack rank for calendar year 2005

Austin, Texas Area

Assisted in efficient deployment of sets, stage equipment, and technical stage prepTested electrical functionality of equipmentPerformed Sound checksPerformed general troubleshooting as necessary on audio/PA systems across multiple venuesActed as a liaison between the University and high school competitors during U.I.L. competitionsAssisted in correcting lighting configuration for state level academic competitions in time sensitive situationsAssisted in show management (loading, unloading, deployment) for approximately 40 shows over three days.

Greater Nashville Area

Performed live demonstrations of Southwestern’s entire product line of educational reference books and software packagesListened to customer’s needs and developed custom sales packages on a per customer basis to provide solutionsMaintained relationships with previous Southwestern customers, addressing customer service issues and assuring repeat business for the companyProved ability to overcome customer objections, turning cold calls into on the spot sales.Coached teammates in the field in successful strategiesAwarded “Gold Seal” award for success in sales and diligent work.Worked approximately 80+ hours per week, generating business prospects and networking contacts for a commission only position

Aas

Education record