Gautam Shah Email & Phone Number

Caliper Technology is a Salesforce Consulting Partner providing expertise, experience and white-glove service to clients of all sizes and in all industries. We're flexible, approachable and deliver results!

Acton, Massachusetts, Us

Helping Insulet utilize the Salesforce platform to bring their best-in-class therapeutics to market and improve lives.

Cambridge, Ma, Us

I worked closely with the stakeholders at Professional Education to model and align their business processes with the HEDA data model. I also collaborated, on behalf of the department, with a 3rd-party consulting agency to guide the design, migration and implementation of their new instance. I redeveloped the Industrial Liaison Program’s instance to integrate with the institution’s data warehouse and be the data source for their Drupal-driven website. Part of this project includes transitioning to the Lightning Experience interface and integrating additional AppExchange packages.

Minneapolis, Mn, Us

Covidien's Center of Excellence is an inter-departmental group of architects and strategic leaders responsible for designing and implementing technology solutions to improve all aspects of Covidien's $29.6B business across 252 countries. My role is to work with the management of all divisions to identify, recommend, design and implement technology solutions on Covidien's single global Salesforce.com instance. Among a number of initiatives, I recently designed and implemented a customer on-boarding solution that promotes efficiency, transparency and accountability for the North American services team that also gives them the capability to evolve their process independently. I am also the architect responsible for the design and deployment of the Salesforce1 mobile platform for the entire company.

Braintree, Ma, Us

Worked closely with the business teams to gather and analyze requirements and distilled them into a functional design with a new HL7-based data model, transforming their Salesforce instance into a hub for value-based healthcare. Some of the applications I built on the platform include provider on-boarding, payor - provider contract management and integrations with 3rd-party EMR systemsDesigned and developed automated migration functions so their legacy data could accommodate the new schema and downstream integrations.

Raynham, Ma, Us

I designed and developed a new instance of Salesforce completely in Lightning Experience with applications to track and analyze the channel marketing campaigns of manufacturer field reps.Developed a custom lightning app to streamline the rep’s tracking tasks that is responsive to desktop, tablet and mobile form factors and can be used through the Salesforce mobile app.Created a set of administrator tools to allow the business to define campaigns for the reps to execute and lightning charts that allow a rep to compare their performance to their peers.

Malvern, Pa, Us

I architected and developed a new Sales and Service Cloud implementation completely in Lightning Experience for agents in US and Canadian call centers.Implemented CTI, real-time pricing from SAP and an automated approvals engine based on complex but configurable business rules.Developed custom lightning components and business process automations using configuration where possible and Apex code where necessary.

I architected and developed complex configure/price/quote tools and intelligent opportunity management that streamline pre-sales and fulfillment processes.Improved their field service applications resulting in 45% better tech support agent adoption, productivity and satisfaction.Analyzed existing asset tracking, RMA and supply chain processes and then introduced key enhancements in Salesforce that improved overall fault-tolerance and efficiency.

Plano, Texas, Us

I built a completely custom, responsive Salesforce community portal where franchisees could go to connect with peers around the country, get the latest marketing materials, find out about new products and services, and get resources to help with all aspects of their business. Created tools for the corporate headquarters to easily publish and manage content using knowledge articles that can be targeted to the specific type of user so they see content that’s relevant to them.Implemented case management for franchisee-support and guest-relations teams, resulting in huge gains in productivity and customer satisfaction.

I helped architect and build a highly sophisticated suite of tools for over 5,000 construction coordination teams to manage their projects and the implications of complex regional labor laws, building codes, and compliance requirements.Centerstance’s client is the world’s largest construction management firm with projects in over 40% of the world’s countries, so the application had to be multi-language, multi-currency and mobile-friendly for the end users.Developed analytics that allow management to gauge the health of projects in real-time by sector, region, phase and various industry and historical benchmarks.

Rockville, Maryland, Us

I designed and implemented Salesforce to be the hub of several systems involved in the execution and management of an entirely new line of business. Implemented a fault-tolerant transaction model using a custom web-services partner API that handles over 10,000 transactions per day. Created tools for the corporate HQ to manage affiliates and analyze revenue tracking. Also automated compliance reporting, all built completely natively on the Force.com platform.

CaterConcierge is a B-to-B service that makes it convenient for companies to order catering from the area's leading restaurants, while providing the restaurants with marketing, service and accounting support. Companies get great food from their employee's favorite restaurants and these restaurants make profit from kitchens that would otherwise be idle. My responsibility was to design and implement the consumer website, order and menu management process and loyalty program, while managing the contributions of team members. This e-commerce solution was developed on the Force.com platform.

Lawrence, Massachusetts, Us

My primary responsibility was to gather requirements, architect, design and build an application that allows the clinical affairs team to create and execute clinical trials per HIPAA and FDA guidelines.For patients and clinicians to interact with the system, I built an intuitive interface that works across all devices and screen types through the use of responsive design techniques. I coded the interfaces using jQuery, Knockout, and JS remoting on the Force.com platform. Additionally, I was involved in improving case management and the Service Cloud Console that NxStage’s technical support team uses to triage and remedy any issues that may arise during therapy with their device.

Cloudtrigger is a start-up created by former Salesforce.com executives with the mission of creating best-in-class cloud-based solutions. My role spanned the entire project lifecycle, from pre-sales engineering support to estimation to implementation and delivery. I’m the person management came to when they needed something done that was “off the beaten path”. I often invented solutions involving custom UI elements that provided functionality that would not otherwise be available. I drew from a comprehensive set of tools ranging from Flex/Actionscript to jQuery to Apex and Java to interact with various APIs used in a fully integrated cloud-based solution. My work has been appliedto client solutions on the services side of the business as well as AppExchange products that Cloudtrigger licenses directly.

Lynnfield, Massachusetts, Ma, Us

Astadia is a consultancy specializing in SaaS solutions for businesses across all industries. My role was to act as the technical liaison between the software-providing partners and the companies in need of their solutions. Specifically, I led the discovery and design process as well as the system integrations while representing Astadia's partners and advocating the client's needs. In addition to building, implementing and testing the integration solution I was often involved in crafting subsequent projects and troubleshooting after the solution is in production. My role had a very high degree of client interaction and was critical to the success of the project and satisfaction of the partner and client. Projects involved developing custom solutions on the Force.com platform and/or J2EE and Microsoft's .NET.

London, Uk, Gb

This architecture firm wanted a compelling RIA that showcased their vast body of work but could be easily updated by people and other systems without the need for additional user interfaces. To accomplish this I constructed the entire data layer from XML, allowing for configurations for everything from the navigation to the smallest style element. The site can load an unlimited number of configurations which the firm uses to create regional versions of the site for each of their global offices. This application was created entirely in ActionScript authored primarily in Flex, secondarily in Flash.

New York, Ny, Us

Reprise Media has developed proprietary software that enables them to provide highly effective and timely search engine marketing to their clients. Software that can market breaking news in real-time, manage multi-faceted campaigns across multiple engines and create dynamic "drill-down" reports requires a robust, intuitive and highly interactive interface. In order to reach these goals Reprise Media brought me in to help extend their Microsoft ASP.NET 3.0 framework using AJAX.NET. I was directly responsible for designing and developing the features that allow the company to run their business. Among the tools I used were the AJAX.NET framework, AJAX Toolkit, as well as 3rd party toolkits in Visual Studio 2005. I leveraged my extensive C# experience to round out the programmatic end of the presentation layer and integrate it into the middle-tier. Of course data access is critical and my experience writing stored procedures in SQL Server 2005 proved invaluable. As a result Reprise Media is currently the industry leader in search engine marketing.

I played a central role in the re-architecture of the agency's transaction processing infrastructure. I developed and integrated new .NET transaction models with legacy systems and mainframes. Also contributed to the UI design of the new RMV public website in order to increase ease-of-use and efficiency of transaction throughput. Designed and built an AJAX-based interface and controls for a platform that hosts intranet applications to dramatically reduce development and training time while centralizing and simplifying user authentication and authorization. All projects involved significant, high-profile interaction with RMV and Executive Office of Transportation principals and political leaders. Applications were built on the ASP.NET 2.0 framework in VB.NET using SharePoint portal services and an Oracle 10g database.

Designed and developed a completely custom e-commerce retail platform using ASP.NET and C#, SQL Server, Windows Server in an n-tier architecture. The data model is designed to allow system users to define product parameters as needed. The administrative back-end allows for user-based permissions, brand and product catalog management as well as customer account and order management. Use of web services streamlines supply chain feedback and inventory issues. Consumer side features include robust searching, sorting, persistent shopping cart, automated receipts, and order history with real-time status updates.

Boston, Massachusetts, Us

Led the technology initiatives for AT&T consumer business and Delta customer-retention and loyalty programs. Managed a team of Java/JSP developers and coordinated with the marketing and creative departments of the company to execute on-time and on-budget projects. Developed business definition and functional requirements documentation. Scoped projects, developed budgets, and created timelines. Created test cases, did code reviews and integration testing for highly time-sensitive projects. Had a high degree of client interaction in making technology recommendations and pitching new work. Some projects included AT&T's CallVantage (VoIP), CallVantage partnerships with BestBuy and Amazon, AT&T's Traveler and Military programs, developing Delta's new CRM solution, and implementing Delta SkyMiles programs.

Project: Mobile Guardian for ConsumersBusiness Need: BCGI upper management had a vision to leverage their proprietary pre-paid wireless platform to create the next-generation in real-time subscriber management - giving parents the ability to control the usage of their child's mobile phone.Solution: I designed and developed the entire user interface from concept to graphic mock-ups to server-side coding, including data access and error handling. Conceived the entire workflow and usability of creating accounts, managing profiles and establishing the various calling rules associated with each profile. The site was built with ASP.NET/C#, DHTML, and VB.NET to communicate to an Oracle database with PL-SQL stored procedures.Project: Mobile Guardian for Customer Service Representatives.Business Need: BCGI needed a way to for the wireless carrier's CSRs to search and service the consumer accounts.Solution: Developed around the principles of code reuse I utilized the core functionality of the consumer application but wrapped it with the tools needed to enhance CSR productivity. Advanced searching, facilitated data-entry and security functions are all incorporated

Boston, Ma, Us

Project: eWorkplace Demo Business Need: The Company wanted to develop an application for the evolving needs of Fidelity Institutional Investment clients. Solution: Using the legacy application framework and IBM application servers I helped to create additional components as well as enhance the existing functionality. These components were built using ASP and DHTML and were critical to expanding needs of personalized asset management, employee management, time reporting, and various other business processes sought to be brought on-line. The project received accolades from Fidelity upper management for fulfilling its technological objectives within the short time frame.Project: eWorkplace Guided TourBusiness Need: A tool to help the sales force quickly showcase the features of the newly developed eWorkplace Demo.Solution: I was the sole developer of a Flash presentation that could be used as either a sales aid during a meeting or as a standalone self-guided tour for when a traditional meeting was impossible.

Master Of Science, Information Systems

Bachelor Of Arts, Liberal Arts