Gav Protacio Email & Phone Number

Ireland

Dublin City, County Dublin, Ireland

•Conduct quality assessment work by ensuring and evaluating the consistency of policy implementation in the content reviewed in European markets.•Conduct root cause data analysis and summary of findings.•Ensure consistent quality measurements across the operation, provide QA reports to the team members of the content quality centre and serve as their liaison.•Working closely with the Local Operations and Safety teams, serve as the point of contact for questions, problems, and solutions relating to policy.•Participate in and occasionally lead coaching and calibration sessions to guarantee uniform application of policy

Dublin

•Assist our community and help resolve inquiries empathetically, accurately and on time.•Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.•Make well balanced decisions and personally driven to be an effective advocate for our community.•Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content.

Big Data For Business

Qqi Level 5 Coding And Software Development