Gav Protacio Email & Phone Number

Dublin City, County Dublin, Ireland

• Conduct quality assessment work by ensuring and evaluating the consistency of policy implementation in the content reviewed in European markets.
• Conduct root cause data analysis and summary of findings.
• Ensure consistent quality measurements across the operation, provide QA reports to the team members of the content quality centre and serve as their liaison.
• Working closely with the Local Operations and Safety teams, serve as the point of contact for questions, problems, and solutions relating to policy.
• Participate in and occasionally lead coaching and calibration sessions to guarantee uniform application of policy

Dublin

• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content.

Big Data For Business

Qqi Level 5 Coding And Software Development